Freelancer profile translated to English.

Description

7 years of leading projects on various themes, always with the same backbone: organization, rigor, and a real ability to manage multidisciplinary teams.

What characterizes me is my ability to adapt to varied contexts and professions without losing structure: financial benchmarking and analysis at Sopra Steria, project management and process creation at Lion, then extending this logic to the scale of the 4 schools as Head of Pedagogy at Maria Schools, and managing customer success, account management, and needs matching at Mediflash.

Each mission required me to quickly understand a new profession and bring methodology to it. Throughout these experiences, I have always been committed to improving the customer experience, whoever it may be.

Team management is the common thread of my career, with a real diversity of profiles accompanied:

- Mediflash: 8 people in 2 different roles (Customer Success and Account Management)

- Maria Schools: 7 project managers for the 22 programs of the 4 schools

- Lion: 5 employees in 3 distinct departments (sales, marketing, pedagogy)

Available for team management, project management, or operations optimization missions in any organization undergoing transformation.

Industry field of expertise

Languages

English
Native or bilingual
French
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 10km)

Mediflash
HEAD OF OPERATIONS
HEALTH AND WELLNESS
February 2024 - August 2025 (1 year and 6 months)
• • Member of the Executive Committee: definition of strategy, objectives & inter-team coordination (Tech, Product, Sales, Marketing, Finance & OPS)
• • Management: supporting 8 people (5 Customer Success Managers & 3 Account Managers), managing schedules & on-call duties
• • Operations: redesign & optimization of matching processes between 600 institutions & 30,000 caregivers. Improvement of service quality for caregivers (NPS: +68) & retention of healthcare facilities with upsell/cross-sell
CSM Account Management Process Structuring Multidisciplinary Team Management Team Management
MARIA SCHOOLS
HEAD OF PEDAGOGY
EDUCATION AND E-LEARNING
April 2023 - January 2024 (9 months)
Paris, France
• • Member of the Management Committee: definition of strategy, budget, OKRs & new products (HR, Operations, Marketing & Sales, Finance). +40% revenue, 3 new programs
• • Management: 7 project managers for the 22 programs of the 4 schools (events, speakers & participants)
• • Operations: creation & standardization of pedagogical processes. 85% of programs automated & 80% margin per program
Lion is the school of the entrepreneurial era, the 1st school of Maria Schools, created in 2016
Process Optimization Project Management Public Speaking Training Team Management
Maria Schools
HEAD OF LION
EDUCATION AND E-LEARNING
September 2021 - April 2023 (1 year and 7 months)
Paris, France
• • Management: 5 employees from 3 departments (sales, marketing & pedagogy)
• • Operations (Pedagogy): improvement & management of the 9 Lion programs (900+ alumni/year)
• • Communication: definition of the global strategy, coordination (3 events & 2 newsletters/month)
• • Sales & Marketing: website redesign, monitoring of the commercial pipeline, from prospecting to closing (B2C/B2B). €500k revenue, average order value: €2k
Multidisciplinary Team Management Organization Project Management Business Development Process Optimization