Freelancer profile translated to English.
Back to original languageAbout Josephine
Customer Care Consultant, I support companies in managing their customer relationships in line with their strategy: responding to requests, problem-solving, follow-up, and careful user experience.
⚡️ I am responsive, organized, and focused on customer satisfaction and solutions.
I am available for any further requests,
See you soon!
Joséphine
French
Native or bilingual
English
Fluent
Spanish
Basic
Remote only
Primarily works remotely
Experience
- SAFTIIndependent Real Estate Advisor - SAFTIREAL ESTATEJanuary 2023 - November 2025 (2 years and 10 months)Larmor-Plage, France
- Comprehensive support for clients in their property sale or purchase projects (estimation, staging, visits, negotiation)
- Carrying out precise and reasoned estimates based on the local market
- Implementing communication and ad distribution strategies (photography, writing, multi-channel publication)
- Administrative and legal follow-up until the notary signature
- Developing and managing a client portfolio through field prospecting, networking, and recommendations
- Foncière SCI DU BONHOMMEOperations and Customer Experience ManagerREAL ESTATEMay 2022 - Today (4 years and 1 month)Larmor-Plage, France
- Coordination of operations for about ten real estate projects: short and long-term rental housing and transformation of an old downtown hotel into a 9-bedroom coliving space with a gym and rooftop.
- Client management (booking follow-up, request follow-up, dispute follow-up) and improvement of internal processes.
- Reservation management via a channel manager
- Cite Marine S.A.SPackaging ManagerAGRICULTUREApril 2022 - October 2022 (6 months)Kervignac, France
- Coordination of the graphic chain
- Creation and updating of labeling templates
- Packaging budget monitoring
- Participation in departmental projects
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Education
- Master 2 - Sports ManagementUniversité Claude Bernard LYON 12013- Statistiques - Management de projet - Marketing de l'innovation - Communication évènementielle - Approche légale des organisations sportives - Communication professionnelle internationale - Economie du sport - Management des ressources humaines - Management stratégique - Management financier
- Master 1 - European Marketing and ManagementIDRAC LYON2012- Marketing (produit, innovation, européen, stratégique...) - Management (RH...) - Economie - Géopolitique - Droit - Finance - Contrôle de Gestion - Statistiques - Langues vivantes : Anglais, Espagnol
Certifications
- Digital Marketing FundamentalsAWITEC2020