Freelancer profile translated to English.

Description

SAP BusinessObjects / Web Intelligence Consultant, I work on existing BI environments in production to ensure reliable, consistent, and truly usable reporting for business teams.

I support business and IT teams on operational reporting:

creation and maintenance of Web Intelligence reports
management of complex queries and business rules
reliability of indicators and consistency of figures
management of BO scheduling and publications

With 7 years of experience in large accounts, I pay particular attention to understanding business needs, translating business rules, and the quality of the data delivered. My goal is simple: to provide readable, stable, and long-term used reports.

I intervene in both run and evolution modes, with a pragmatic and efficiency-oriented approach: user support, continuous improvement of existing reports, securing BI uses.

I am quickly operational and comfortable in contexts where reporting is critical to the business.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Orange Wholesale France
National Customer Service Supervisor Internet – Steering & Reporting (SAP Business Objects)
TELECOMMUNICATIONS
September 2018 - January 2026 (7 years and 4 months)
Steering of operational performance at a national level using SAP Business Objects (Web Intelligence) reporting.

Definition, monitoring, and reliability of business indicators (service quality, volumes, deadlines, operational performance), with a strong emphasis on the consistency and reliability of figures.

Implementation and supervision of SAP Business Objects server schedules, particularly for feeding automated processes for UiPath robots.

Operational steering and monitoring of UiPath robots (actions, processes, controls), used to automate business processes at a national level.

Participation and management of national automation projects combining SAP Business Objects and UiPath, including automatic steering systems for collective Internet disturbances and Fiber incident ticket management, integrating artificial intelligence-based decision support mechanisms.

Continuous improvement approach supported by a Yellow Belt Six Sigma certification, applied to the optimization of processes, indicators, and decision-making process chains.
SAP Business Objects Web Intelligence Reporting & Analysis Task Automation Project Management
Orange France
Customer Advisor – Orange Store
TELECOMMUNICATIONS
June 2013 - June 2017 (4 years)
Paris, France
Handling and supporting business and individual customers in a structured telecom environment with high operational demands.
This experience provided a solid foundation in business understanding, operational rigor, and indicator utilization, which was later reinvested in larger-scale steering and reporting roles.
Analysis of customer needs, qualification of requests, and proposal of adapted solutions, with a strong emphasis on the reliability of the information transmitted.
Follow-up of customer files, coordination with technical and back-office teams to ensure incident resolution and service continuity.
Daily use of monitoring, reporting, and activity management tools for file steering and commitment adherence.
Development of a strong customer culture, operational rigor, and the ability to explain technical subjects to non-expert stakeholders.
Customer Relations Needs Analysis Operational Monitoring Reporting Large Account Environment