Jose Monzon

Led delivery operations across Europe, Middle East, Africa, and Latin America within a Professional Services organization, managing complex multi-project portfolios and coordinating distributed delivery teams serving enterprise clients in digital media and telecommunications sectors.

• Managed delivery operations for a $25-30M annual portfolio with up to 19 concurrent active projects and 25-30 enterprise clients at peak capacity.

• Coordinated 20+ delivery professionals (Project Directors, Senior PMs, Project Managers) across multiple regions and time zones.

• Implemented hybrid delivery models (EU + nearshore LatAm teams), optimizing resource allocation and delivery efficiency across regions.

• Maintained consistent delivery quality and margin performance through structured governance and resource optimization.

• Designed and implemented comprehensive PS KPI & forecasting framework that reduced forecast

deviation from ±20% to ±5%, adopted as corporate standard for financial planning.

• Established end-to-end delivery governance model (processes, roles, KPIs, handovers), reducing

transition issues and improving delivery continuity at scale.

• Led adoption of AI-enabled delivery tooling (Jira, Confluence, Slack, Kimble/Kantata/Salesforce),

reducing manual overhead and improving executive visibility.

• Created standardized reporting dashboards providing real-time visibility into portfolio health, risks, and resource utilization.

• Built and scaled nearshore delivery centers in Mexico (7→35 headcount) and Brazil (4→11 headcount), enabling hybrid team models across distributed locations.

• Recruited, onboarded, and developed delivery team members across multiple countries, maintaining high engagement through organizational changes.

• Established clear accountability structures and transparent communication practices that sustained performance during periods of ambiguity.

Led PMO operations for a leading digital platform provider (Claro Video / América Móvil group), establishing governance, executive reporting, and multi-project coordination across Latin America.

• Implemented unified executive reporting framework, improving visibility and decision-making across 20+ concurrent projects spanning 16 countries.

• Designed governance frameworks and documentation standards that scaled with rapid portfolio growth.

• Coordinated delivery across multiple vendors, internal teams, and executive stakeholders.

• Led operational transition during América Móvil / Claro acquisition, ensuring continuity across all active programs.

Managed enterprise software delivery programs across multiple clients and technologies, coordinating cross-functional teams and complex technical projects.