About José Miguel
Spanish
Native or bilingual
English
Fluent
Experience
- Aurore labsProduct Delivery ManagerFebruary 2026 - Today (4 months)Valencia, SpainProduct Delivery Manager | Aurore Labs — American software and automation startup forcollections and debt management Feb 2026 – PresentFreelance · Development Teams · Corporate Clients• Implemented Scrum methodology from scratch in the development team, designing ceremonies, workflows, and backlog structure adapted to the company's context.• Built and configured a complete Jira board from scratch using AI (Claude Code) to accelerate setup and automate repetitive management workflows.• Designed and developed a web ticket system for clients from scratch using Claude Code, allowing clients to report incidents directly from the web, reducing initial response time and centralizing incident tracking.
- Asociación Chilena de Seguridad,Digital Product ManagerAugust 2024 - August 2025 (1 year)Santiago, Santiago Metropolitan Region, Chile• Defined and executed the digital strategy for products associated with the patient journey, including patient management systems, scheduling, and notifications, deployed across a network of over 85 health centers.• Managed and developed a team of 6 Product Owners, ensuring strategic alignment, effective initiative prioritization, and consistent roadmap execution.• Designed and implemented a real-time data system for operational monitoring of the patient management system.• Led the evolution of the patient management system, achieving a 15% reduction in service times through process improvements and digital support.• Designed and implemented intelligent patient reminder solutions, incorporating automation and AI, achieving up to a 20% reduction in no-shows.• Coordinated and ensured multiple integrations with corporate systems (SAP and others), guaranteeing operational stability and solution scalability.
- Asociación Chilena de Seguridad,Scrum MasterJanuary 2023 - August 2024 (1 year and 7 months)Santiago, Santiago Metropolitan Region, Chile• Coordinated clinical, operational, and technological stakeholders to align requirements, dependencies, and scope decisions during implementation.• Drove the adoption of digital self-scheduling, increasing its usage from approximately 10% to 50% of total appointments.• Applied agile practices focused on value delivery and effective execution, rather than rituals, in a high-demand clinical environment.• Managed operational and technical risks to ensure service continuity during the change process.
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Education
- Certified AI Product Manager (AIPM)Disruption Factory2025Certified AI Product Manager (AIPM)
- Certified Scrum Product Owner (CSPO)Scrum Alliance2022Certified Scrum Product Owner (CSPO)