José Manuel Mora

• Strategy for SAP S/4HANA migration, including readiness assessments for Public Cloud, integration with Salesforce, and evaluation of RISE offering.

• Lead SAP demand and service management for multiple countries (Italy, France, Poland, Croatia, Romania, Czech Republic, Hungary, Turkey) through structured prioritization and alignment processes.

• Fostered a customer-focused culture across regional IT teams, ensuring business requirements were consistently met within global standards.

• Coordinated multidisciplinary and international teams, driving alignment between corporate IT and local market needs.

• Improved demand transparency and efficiency by implementing harmonized processes for demand evaluation and prioritization.

• Global SAP template rollout programs across Italy, UK, Nordics, Central and Eastern Europe, ensuring consistent governance and process harmonization.

• Managed demand prioritization and risk assessment for multiple rollouts, optimizing resource allocation and delivery timelines.

• Drove collaboration among functional, business, and technical stakeholders, enhancing cross market project success rates.

• Reorganized SAP support landscape in Germany, outsourcing AMS/AD operations to an external provider under well-defined SLAs and governance frameworks (ITIL-based).

• Led change management and internal team redesign to improve service performance and customer satisfaction.