Freelancer profile translated to English.
Back to original languageAbout Josemand
With 5 years of IT experience... During his experiences, I have become an indispensable member of the support team thanks to his technical, operational, and functional skills...
French
Native or bilingual
English
Basic
Can work on-site
Puteaux (up to 50km)
Experience
- EQUANSN2 Support Technician (VIP)DIGITAL AND ITOctober 2025 - January 2026 (3 months)Courbevoie, FranceIncident and request managementVIP support and user assistanceUser account management on Active DirectoryHardware and software preparation and installationTracking and updates in ticketing tools (ServiceNow)Complementary diagnostics to those performed by the Help DeskEscalation of incidents to expert teams as neededAdherence to procedures and resolution guides
- AXA FranceProximity Support TechnicianFebruary 2025 - August 2025 (6 months)• • User assistance on office environments• • Establish Rollbacks (if necessary) or (Bypass)• • Enrollment of user iPads and iPhones via process• • Resolve user application malfunctions• • Validation in Excel file• • Check list after enrollment• • Establish a acceptance reportEnvironment: iOS, Authenticator, Office 365, F5 Access
- BNP PARIBAS ARVALMobility Deployment TechnicianSeptember 2024 - February 2025 (5 months)• • Migration from MobileIron to Intune• • Writing technical procedures• • Enrollment of mobile phones and tablets on Intune• • Work on the following portable OS: iOS, AndroidEnvironment: iOS, Android, MobileIron, Intune, Authenticator
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Education
- IT Assistance Technician TrainingNext Formation Vincennes2020Formation Technicien Assistance Informatique
- IT Assistance BTS (Higher National Diploma)ITA2017BTS Assistance Informatique