Freelancer profile translated to English.

Description

Software engineer with over 20 years of experience, specializing in the implementation of ticketing systems (OTRS, Znuny, Zendesk) and process automation (RPA) with Fortra Automate and Power Automate. Microsoft certified in Power Platform (PL-900, PL-200, PL-400). I have managed implementation and training projects for companies in various sectors, combining technical support with development and workflow optimization.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Sngular
OTRS and RPA software implementer
November 2022 - Today (3 years and 7 months)
Support, installation, and training for the OTRS tool. Support and development in RPA with Fortra Automate.
Otrs RPA Power Automate IT Support customer service
Soho Boutique Hotels
IT Technician
March 2022 - October 2022 (7 months)
PMS software support for the hotel group. IT equipment maintenance. Music streaming software. Employee onboarding and technical support for group employees.
Dedalus
.NET Programmer
October 2021 - December 2021 (2 months)
Hospital software programming. Full stack developer. International healthcare software.

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Microsoft Power Fundamentals (PL-900) Microsoft Power Platform Functional Consultant (PL-200) Microsoft Power Developer Associate (PL-400) Course Visual Basic, Javascript, HTML
Microsoft
2001
Microsoft Power Fundamentals (PL-900) Microsoft Power Platform Functional Consultant (PL-200) Microsoft Power Developer Associate (PL-400) Curso Visual Basic, Javascript, HTML
Technical Engineer in Management Informatics
University of Malaga
1999
Ingeniero técnico en Informática de Gestión

Check out Jose Luis's education

Microsoft PL-900
Microsoft
2023
Microsoft PL-200
Microsoft
2023

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Jose Luis Benitez Leiva

OTRS and RPA software implementer

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