Jose Luis

Technical Manager / IT Project Manager (2020 – 2025)

In this stage, I consolidated my experience by taking on a role of greater technical and project management responsibility, focusing on team leadership, IT project planning, and continuous improvement of internal processes.

Key achievements and functions:

Management of technological projects and coordination of multidisciplinary teams.

Technical supervision of infrastructures and advanced user support.

Implementation of collaborative tools and improvement of workflows.

Strategic support in sales processes for technological solutions.

Training and leadership of results-oriented technical teams.

Professional focus:

Based on organization, responsibility, and results orientation, providing technological solutions that increase operational efficiency and customer service quality.

IT Consultant (2004 – 2020)

Professional with extensive experience in the technology sector, specializing in IT consulting, comprehensive technical support, and technological training. During this period, I have collaborated with various companies in the implementation of management systems (ERP, CRM) and in the optimization of technological processes, providing effective solutions adapted to each environment.

Main responsibilities:

IT advice and consulting in the implementation of ERP, CRM, and collaborative tools.

Comprehensive technical support: diagnosis, incident resolution, and customer service.

User and team training on technological systems and tools.

Coordination with development and support teams to ensure operational continuity.

Environments and tools used:

Odoo, JIRA, Trello, Google Workspace, Office Suite, iOS, macOS, Android, and Windows.