Freelancer profile translated to English.

Description

Dear,

My name is Jose Ernesto and I am excited to apply for the position published in your prestigious company. With a solid background in customer service and extensive experience using Microsoft Office tools, including Excel, PowerPoint and Word, I am well prepared to contribute to the success of your team.

My proficiency in Portuguese, Spanish and English (basic), along with my unwavering commitment, allows me to connect with a wide range of customers and exceed expectations. My ability to analyze data and present information effectively has been a strong point in my previous positions, where I have consistently exceeded goals.

I appreciate the opportunity to submit my application and look forward to discussing how my skills and experience can be a valuable contribution to your team.

Sincerely,

Jose Ernesto

Languages

Spanish
Native or bilingual
Portuguese
Fluent
English
Basic

Workplace preferences

Remote only

Primarily works remotely

Acceso Financiero
NPS Executive
BANKING AND INSURANCE
February 2023 - March 2025 (2 years and 1 month)
San Salvador, El Salvador
NPS Advisor (Net Promoter Score) Responsible for managing and analyzing customer satisfaction surveys to measure the NPS index. Responsible for identifying opportunities for improvement in the customer experience, segmenting users according to their level of loyalty (promoters, passives and detractors) and generating reports with strategic recommendations. Collaborates with key areas to implement corrective actions and improve loyalty and service perception.
Surveys Social networks cold calling Call center Mail
Epic Games Portugues Telus El Salvador
Customer support and service
TELECOMMUNICATIONS
July 2019 - February 2021 (1 year and 7 months)
San Salvador, El Salvador
Customer service and support agent for the Epic Games Fortnite Brazil and Portugal account Email and Chat
Avianca Getcom
Teleoperator
AVIATION AND AEROSPACE
August 2013 - December 2016 (3 years and 3 months)
San Salvador, El Salvador
Sales. Information and Advice. Quality Management Department of Surveys. Luggage Customer service specializing in complaints

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University UES
2011

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