Freelancer profile translated to English.

Description

Technically sophisticated and highly accomplished IT management consultant with progressive experience in software/web development, client needs assessment, and agile methodologies, as well as system deployment and evaluation aimed at improving quality and efficiency in the banking industry. Innovative Scrum Master and Prince 2 Certified, who can facilitate companies in delivering their products, in line with customer expectations, and get the most out of team capacity. Professionally drive agile ceremonies such as stand-ups, retrospective, sprint planning, and backlog refinement.

Best practices were strictly followed, starting by defining solid user stories, improving team efficiency to enhance performance, and providing accurate estimates and unblocking issues.

Expertly used Jira and Confluence for issue tracking and documentation proposals. Highly competent and expert in aligning end-user needs with long-term resolutions for complex IT support challenges. Accomplished communicator; expert in cultivating productive relationships across functions to promote cohesive and strategic operations. Committed to adding value, exceeding expectations, and consistently delivering superior levels of technical service, which improved customer satisfaction.

Languages

English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Madrid (up to 50km)

KINGFISHER
Senior Scrum Master / Delivery Manager
February 2021 - February 2026 (5 years)
London, UK
• ● Led the CIAM (Customer Identity) program delivery integrating third-party solutions (Ping Identity) across 6 concurrent teams (Frontend, Backend, iOS, Android).
• ● Facilitated PI Planning (SAFe) for directors and stakeholders, managing quarterly roadmaps, risks, and critical dependencies.
• ● Implemented AI solutions (Copilot) for performance analysis in Jira and quarterly re-planning simulations.
SKY
Agile Coach / Scrum Master (Contractor)
February 2020 - December 2020 (10 months)
London, UK
• ● Scaled the delivery program using the Nexus framework, coordinating 5 technical teams to remove impediments on shared platforms.
DAZN (Unicornio Tecnológico)
Scrum Master / Delivery Manager
March 2018 - January 2020 (1 year and 10 months)
Amsterdam, NH, Netherlands
• ● Orchestrated the global expansion of the streaming platform, managing up to 9 teams in London and Amsterdam.
• ● Designed the iterative delivery model (MVP) for launching international markets, starting with Germany and scaling globally.
• ● Created the Microservices dependency map across 4 countries, a strategic tool that increased technical transparency throughout the organization.