Freelancer profile translated to English.
Back to original languageAbout Jose Carlos
As a Higher Technician in Network Administration and Computer Security graduated from the University of Informatics Sciences (UCI), I continue my training with a master's degree in Systems and Networks at CIPSA Barcelona, which allows me to stay at the forefront of the IT sector. I have relevant experience in technical support, microcomputing, and systems administration, having collaborated with companies such as PROSEGUR and Segurmática, where I have managed incidents through Helix ITSM, configured and maintained equipment and networks, and ensured the operability and security of technological infrastructures. I am characterized by being a decisive, proactive person with a strong user orientation, seeking opportunities that allow me to continue developing in technical support, networks, and cybersecurity, offering my knowledge, dedication, and excellent service.
Spanish
Native or bilingual
English
Basic
Catalan
Conversational
Can work on-site
Barcelona (up to 50km)
Experience
- SOL I T E L S. A,PROFESSIONAL INTERNSHIPJanuary 2020 - June 2020 (5 months)Havana, CH, Cuba• Proactive participation in assigned projects, collaborating effectively with multidisciplinary teams.• Preparation and presentation of detailed reports to monitor the progress of professional internships.• Contribution to the generation and maintenance of technical and administrative documentation.• Proficiency in the use of office tools and specialized software for the execution of assigned tasks.• Analysis and resolution of specific problems under supervision.• Performance of administrative tasks related to the professional practice. Support in data collection and organization for reports.• Learning and application of specialized software relevant to the practice area.
- S EGURMAT I CA,NETWORK SPECIALISTNovember 2020 - September 2023 (2 years and 10 months)N.T. Road, Inuvik, NT, Canada• Performance of physical and preventive maintenance on workstations.• Installation and configuration of MS Windows workstations (operating systems, drivers, and basic applications).• Installation and configuration of Linux workstations.• Technical support to users.• Installation and configuration of servers with Microsoft and Linux operating systems.• Installation and configuration of Segurmatica products.
- PROSEGUR, HOSPITALETIT INTERNSeptember 2024 - May 2025 (8 months)L'Hospitalet de Llobregat, CT, Spain• First-level technical support in a corporate environment at Prosegur.• Installation, configuration, and maintenance of hardware and software.• On-site and remote technical assistance to end-users.• Diagnosis and resolution of hardware, local network, and corporate application incidents.• System and application updates according to internal standards.• Incident management through Helix ITSM and process documentation.• Collaboration in the administration of the computer equipment inventory.
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Education
- TADMI NI ST RACI ÓN DE RE DES Y S EGURI DAD I NFORMÁT I CA UNIVERSIDAD DE LAS CIENCIAS INFORMÁTICAS2020T
- MASTER EN REDES Y SISTEMASESCUELA SUPERIOR DE INFORMÁTICA CIPSA2025MASTER EN REDES Y SISTEMAS