Freelancer profile translated to English.

Description

Expert in Organizational Transformation,whether it involves Business, Workplace dimensions, or a systemic and multi-dimensional approach covering both. I have the ability to intervene at various levels of your structures, from project scoping to change anchoring with the teams.

My latest experience includes theresponsibility for the Business Transformation of the French insurance leader,encompassing the management of 13 parallel workstreams, and an integration with a workplace model shaped by transformation directives.

Industry field of expertise

Languages

Spanish
Conversational
English
Native or bilingual
French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Groupe Covéa - MMA
Business Transformation for Operational Performance Improvement
BANKING AND INSURANCE
March 2021 - June 2026 (5 years and 3 months)
Le Mans, France
Management and implementation of Business Transformation for operational models within the Claims Department.

3 very pragmatic objectives:
-Improve operational performanceby co-creating an agile model with field teams and the executive committee;
- Implement and **manage clear and actionable KPIs**;
-Create hot and cold management toolsto achieve the new, ambitious objectives.

As part of this mission, I had the pleasure ofsupporting the executive committee daily for 3 years, and managing this major transformation projectfrom start to finish, including leading internal and external teams.

Theiterative and systemic co-constructionwas carried out across the entire targeted Business scope (+ 1450 employees), with carefully staggered deliveries and support sequences for each entity.

Key KPIs improved by 15 and 21 points respectively within 1 year and 8 monthsof effective implementation, making this project a success, exceeding the objectives set for the Client and the Company.

Feel free to contact me for relevant additional details.
Co-creation Workshop Design Thinking Leadership Operational Performance Performance Management
Groupe Covéa - MMA
Transformation of Corporate Client Relationship Management
BANKING AND INSURANCE
November 2017 - March 2021 (3 years and 4 months)
Le Mans, France
Transformation of Corporate Client Relationship Management through Business digitalization via the implementation of Salesforce CRM within the Group.

Main objective:
- Embrace digital transformation to improve underwriting performance and increase MMA's market share in the SME-Corporate segment.

I managed the transformation and change management support for the Program Management office, through a central role:
- Review of the initial strategy, consulting and KPI definition;
- Development and management of an omnichannel action plan covering underwriters across the territory;
- Pivotal role at the heart of the agile approach between Salesforce technical teams and business units: transforming business needs into tool-based solutions, and measuring impact;
- Development of CRM training, including e-learning, in-person training, and field support;
- Design and implementation of a CRM training deployment plan in the regions;
- Design and implementation of a communication plan leveraging existing tools and systems;
- Development of decision-making and communication materials for steering committees (Works Council, Health and Safety Committee, Executive Committee, Project Committee, etc.);
- Creation and management of an online space on the company's internal social network.
digital-transformation change-and-transformation-management Performance Management Teamwork and Facilitation CRM
Enedis
Knowledge Management and digitalization of Procurement knowledge sharing
ENERGY AND UTILITIES
November 2016 - July 2018 (1 year and 8 months)
Paris, France
Digitalization of the Procurement Department through the implementation of efficient Knowledge Management.

The main objective was clear: leverage the power of digital and collaborative platforms to improve procurement business practices and gain operational performance.

I achieved this objective through several actions:
- Agile project management (intermediate milestones and acceptance testing, quality, team leadership, etc.);
- Review and partial redesign of the Procurement doctrine:
- Leading thematic working groups across France;
- Creation of a collaborative Procurement Wiki focused on users and business needs;
- Progressive enrichment and deployment by department across the territory;
- Training and change management:
- Training Managers – Administrators in the strategic and in-depth management of the Wiki;
- Training relay trainers on deployed platforms, communication, and daily operational support.
digital-transformation Operational Performance change-and-transformation-management User Experience Design Energy