Jorhan Fabriano

Administration of the CRM of the No. 1 Insurance group with nearly 1000 active users.

Activities identical to my position at FM Logistic. Administration of the CRM of the No. 1 Insurance group with nearly 1000 active users. Activities identical to my position at FM Logistic.

Skills: HTML · Salesforce Sales Cloud · New business development · Apex Data Loader · Databases · Customer Relationship Management (CRM) · Salesforce.com Administration · Salesforce.com

Environments: Sales Cloud - Pardot (partially) - Lightning

Technical

• Improvement of the CRM on the technical side (backend) via the agile method: Sprint > Prioritization > Development > Demo > Production

• Automation of processes via advanced Flows: Master Flows, Loop, Get, Variables, Collections, Assignment, Create, Update...

• Advanced configuration: OWD (Sharing Rules), Role Hierarchy, Profiles, Permission Sets, Dynamic Pages (Layout), Custom Objects (Junctions, Master-Detail, Lookup), Custom Fields (+ security)

• Creation of Dashboards and Sales Reports (pipeline, sales)

• Production: Sandboxes > Change Sets > Refresh

Functional

• Resolution of user problems via Tickets

• Assistance with user training (documents, sessions)

Data

• Cleaning Strategy: Inventory, Scenario, Planning

• Data recovery via Data Loader and Excel: Deduplication, Correction, Empty Fields, Erroneous Fields, Inactive Users...

• Prevention: Rules (Duplicate, Matching, Validation), Reports, Flows

Environments: Sales Cloud - Service Cloud - Community (Experience) Cloud - Lightning/Classic

Technical

Advanced Configuration (Path, Layout, Fields, Profiles, Record Types, Permission Sets & Groups, Queues, Public Groups, List Views, Fields (Set Field Level-Security))

Creation/Management of users and access levels

Control & Cleaning of the database (Validation/Matching/Duplicate/Sharing Rules, Dataloader, Excel, Dataïku)

Creation of Dashboards and Reports

Process Automation (Workflow, Process Builder, Flow, Assignment, Process, SLA)

Creation/Correction of Communities (Reseller Portal)

Coupling of Salesforce data with external applications (Sales Navigator, Slack, Google Analytics, Typeform...)

Functional

User training

Collection of user needs

User Assistance (Level 1 Support)

Estimation and planning

Writing functional documentation/Business ProcessEnvironments: Sales Cloud - Service Cloud - Community (Experience) Cloud - Lightning/Classic Technical Advanced Configuration (Path, Layout, Fields, Profiles, Record Types, Permission Sets & Groups, Queues, Public Groups, List Views, Fields (Set Field Level-Security)) Creation/Management of users and access levels Control & Cleaning of the database (Validation/Matching/Duplicate/Sharing Rules, Dataloader, Excel, Dataïku) Creation of Dashboards and Reports Automation of Processes (Workflow, Process Builder, Flow, Assignment, Process, SLA) Creation/Correction of Communities (Reseller Portal) Coupling of Salesforce data with external applications (Sales Navigator, Slack, Google Analytics, Typeform...) Functional User training Collection of user needs User Assistance (Support level 1) Estimation and planning Writing functional documentation/Business Process

Database managerDatabase manager

ALES Groupe · TemporaryALES Groupe · Temporary

Sept. 2018 - Feb. 2019 · 6 monthsSept. 2018 - Feb. 2019 · 6 months

Bezons, Île-de-France, FranceBezons, Île-de-France, France

Creation of Workflows based on software such as Typeform, Webmerge, Clickup and Integromat to improve BDD management.