Freelancer profile translated to English.
Back to original languageAbout Jörg
I support companies in translating complex requirements into actionable solutions – with a focus onDigitalization**, **Process Optimization**, and **sustainable**Transformation**.
As an experienced Business Analyst, Project Manager, and Product Owner, I bridge the gap between business requirements and technical implementation, ensuring that ideas turn into concrete results. My focus lies on analyzing and optimizing end-to-end processes and successfully implementing IT and transformation projects.
Through my many years of experience in the telecommunications and insurance sectors, I am familiar with both complex system landscapes and the challenges in established organizations. I work in a structured, pragmatic way with a clear focus on business value.
I am currently intensively engaged with the use of Artificial Intelligence and Automation (e.g., n8n, claude code, agents, ...) to make processes more efficient and unlock new potentials for companies.
Typical fields of application:
- Business Analysis & Requirements Engineering
- Digitalization & Process Optimization
- Transformation of Sales and Service Processes
- Interface between Business and IT
- Implementation and further development of system landscapes
I bring not only methodological know-how but also the ability to drive topics forward and deliver results.
German
Native or bilingual
English
Fluent
Can work on-site
Wien (up to 50km)
Experience
- T-Mobile Austria GmbHFreelance Process ManagerTELECOMMUNICATIONSSeptember 2025 - Today (11 months)Wien, Austria
- Responsibility for the functional definition and structuring of end-to-end business processes within the scope of the BSS transformation
- Management of target process conception as a basis for implementation in Infonova BSS
- Interface management between Business, IT, and Solution Design, including moderation of cross-departmental workshops
- Ensuring process consistency, governance, and functional acceptance during system implementation
- A1 Telekom Austria AGFreelance IT Project Manager / Business AnalystTELECOMMUNICATIONSMay 2022 - December 2025 (3 years and 7 months)Wien, AustriaProject: Infrastructure Selling Tool
- Definition of target processes for infrastructure sales to business customers
- Management of implementations in the CRM system
- Coordination of a field trial
Project: FTTH Rollout Program- Process definition in the FTTH rollout program
- Specification of IT requirements from the B2B business unit in the form of epics and user stories
- Project management regarding IT implementations in the business context
Project: Product Launch "Cyber Defense Business"- Definition of the Sales 2 Activation process
- Specification of IT requirements for implementation in the A1 Marketplace and interface to ServiceNow
- Project management regarding IT implementations
- Versicherungs- und FinanzberatungIndependent Insurance AdvisorBANKING AND INSURANCEJanuary 2022 - Today (4 years and 7 months)Wien, AustriaAdvising private and business clientson wealth accumulation, retirement planning, and liquidity management as a state-certified insurance agent and occupational pension expert.Project Manager / Business Consultant
- Overall responsibility for the implementation of a CRM system to digitalize sales processes
- Analysis of existing processes and conception of a scalable CRM architecture
- Translation of requirements into user stories and prioritization of the backlog
- Management of implementation, including customizing, data model, and system integration
- Establishment of structured lead, opportunity, and contract processes
- Process automation using N8N
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Education
- MScDanube University Krems2007Studiengang: Professional MSc New Media Management
- DI (FH)University of Applied Sciences Wiener Neustadt2004Studiengang: Präzisions-, System- und Informationstechnik Vertiefung: Informationstechnologie