Freelancer profile translated to English.

Description

Former general manager of a 5-star hotel, I now put my 20 years of expertise in hospitality and management at the service of companies.

I support hotels, restaurants, and groups in:

– Management takeover

– Improving the customer experience

– Team training (online or on-site)

– Implementing quality standards and procedures

I am perfectly quadrilingual (French, Italian, Portuguese, and English) and I work remotely or on-site as needed.

My goal: to improve the profitability, image, and efficiency of your establishment through a human, strategic, and concrete approach.

Languages

French
Native or bilingual
Italian
Fluent
English
Fluent
Portuguese
Native or bilingual

Workplace preferences

Can work on-site

Genève (up to 50km)

Hôtel Royal *****
General Manager
HOSPITALITY
December 2021 - December 2024 (3 years)
Crans-Montana, Switzerland
Hotel Description:

✓ 52 rooms and suites
✓ Last renovation in 2012 (participation in work supervision)
✓ Royal Spa (pool, jacuzzi, fitness, sauna, and hammam)
✓ "Le Cadre Royal" restaurant, bistronomic, Mediterranean influences
✓ "Le Cadre 32" bar with live music every weekend
✓ Seminar rooms

✓ Winter opening – December to April – 38 employees
✓ Summer opening – June to September – 34 employees

Responsibilities:

✓ Administrative management of the hotel
✓ Budget preparation
✓ Define pricing policies to optimize hotel occupancy and Revenue Manager follow-up
✓ Organize and supervise events
✓ Coordinate and control the establishment's services: reception, front office, marketing, Spa, housekeeping, bar, and restaurant
✓ Ensure the quality of all services, guaranteeing customer satisfaction
✓ Recruit and train the establishment's staff
✓ Implement and control quality, hygiene, and safety procedures
✓ Organize staff schedules and services to ensure daily efficiency (without increasing staff costs)
✓ Plan seasonal openings and closings (winter and summer) with department heads.
✓ Develop strategies with the Head Chef to increase F&B revenue
✓ Develop bar and restaurant menus and sales strategies with the Head Chef
✓ Negotiate with suppliers to obtain the best terms for merchandise (accommodation and F&B).

✓ Hotel renovation management
• Participation in the complete renovation of the hotel in 2012
• Planning of refurbishment work to be carried out during closures
Hotel Royal
Head of Reception / Assistant Manager
HOSPITALITY
October 2014 - November 2021 (7 years and 1 month)
Crans-Montana, Switzerland
Responsibilities:

✓ Manage the general management's secretariat, including internal and external correspondence in French, English, and Italian
✓ Maintain files and projects entrusted by management
✓ Ensure operational coordination of different departments,
✓ Be in charge of the hotel in the absence of management
✓ Participate in staff management
✓ Train the head of reception/front office in all necessary tasks for the position.
✓ Manage all hotel events (Accommodation & F&B), Omega European Master, Caprices Festival, Weddings, etc.
✓ Participate in seasonal planning (winter and summer) with department heads.
✓ Yield Management
Hotel Royal
Head Receptionist
HOSPITALITY
July 2007 - September 2014 (7 years and 2 months)
Crans-Montana, Switzerland
Responsibilities:

✓ Manage the reception and concierge team (6 to 9 people)
✓ Create and monitor client portfolio
✓ Daily accounting (Night-Audit, Debtor management, etc.)
✓ Staff training and schedule management
✓ Responsible for the organization and follow-up of group events
✓ In charge of MICE and FIT reservations
✓ Responsible for Yield Management
✓ Implementation and monitoring of Level II Quality system
✓ Seasonal setup of the reception team
✓ Adaptation to different standards imposed by General Management