Jorge Barrera

Incident Handling: Respond to and resolve technical issues reported by customers, ensuring quick and effective solutions. Troubleshooting & Root Cause Analysis: Diagnose and resolve issues related to Blue Yonder's SaaS platforms, including those running on Linux environments and SQL databases. Cloud-Based Problem Resolution: Work with cloud-hosted applications to identify performance bottlenecks, connectivity issues, and system errors. Collaboration & Escalation: Work closely with internal teams, including development and product support, to escalate and resolve complex technical problems. Documentation & Knowledge Management: Maintain detailed records of issues and resolutions to improve internal knowledge bases. Continuous Improvement: Identify areas to optimize support processes and enhance customer experience.

Data Base Administration with Microsoft SQL Server. CRM Code Improvements (visual basic .NET). From adding new users to debugging, including HTML, CSS and JS Vanilla Changes. New developments from scratch using Visual Basic .NET (Webforms). VoIP 3CX system management adding users, manage permissions, troubleshooting trunk problems.. Remote technical support to intern users. AWS Services, EC2, IAM, VPS, Lambda, Aurora, RDS, S3. Direct contact with US providers.

Web Development. HTML, CSS, JS Vanilla. Spring boot, JAVA, and C developments for certain customers. CRM Development using PHP for backend, SASS for styling and SQL for data base management, everything in AWS EC2 instances. Cooperative work with different customer's designing teams through FIGMA. Cooperative projects with different developer teams via GIT and GITHUB. Level 1 and 2 technical support to different clients. Remote and field technical support. Preventive and Corrective support. Teaching cloud computing and fullstack in Coderfy, a learning platform (AWS, Azure and GCP) . Certification by CONOCER EC0217.1 and EC301.