Jordi Tañà Arnaus, Executive Coach / Senior Process Advisor

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Description

From operational leadership to conscious leadership, in the service of developing people and teams.

Professional with over 37 years of experience in IT and process consulting and outsourcing, bringing a broad vision, common sense, and practicality.

ICF Executive Coaching Certified.

Languages

Catalan
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Barcelona (up to 50km)

NTT DATA (antes everis)
Executive Director BPO Services
January 2009 - January 2025 (16 years)
Barcelona, Spain
• • Definition of the service and operating model for banking and insurance clients.
• • Hiring, leadership, and development of management and operational teams.
• • Comprehensive service management and executive client relationship.
• • Contractual management and supervision of the entire commercial cycle.
• • Support in decision-making and transformation processes.
NTT DATA (antes everis)
Outsourcing Director
January 1999 - January 2009 (10 years)
• • Management of IT and process outsourcing projects and services.
• • Business development and elaboration of joint proposals with the client.
• • Management of teams, budgets, and action plans. Coordination with executive management and functional managers.
Regal Insurance Club (Royal & SunAlliance)
Systems Director
January 1997 - January 1999 (2 years)
• • Management of the Systems department (17 people).
• • Integration of IT and telephony systems for the Call Center.
• • Implementation of a new Call Center with ACD system.
• • Definition and execution of the company's new systems plan.
• • Responsibility for Systems, Communications, Office Automation, and Help Desk.

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Executive Coaching Certification (ICF)
European School of Coaching
2026
Certificación en Coaching Ejecutivo (ICF)
Postgraduate
Universitat Les Heures
1998
Postgrado

Check out Jordi's education

IT Project Manager