About Jordi
Catalan
Native or bilingual
English
Fluent
Spanish
Native or bilingual
Experience
- NTT DATA (antes everis)Executive Director BPO ServicesJanuary 2009 - January 2025 (16 years)Barcelona, Spain• • Definition of the service and operating model for banking and insurance clients.• • Hiring, leadership, and development of management and operational teams.• • Comprehensive service management and executive client relationship.• • Contractual management and supervision of the entire commercial cycle.• • Support in decision-making and transformation processes.
- NTT DATA (antes everis)Outsourcing DirectorJanuary 1999 - January 2009 (10 years)• • Management of IT and process outsourcing projects and services.• • Business development and elaboration of joint proposals with the client.• • Management of teams, budgets, and action plans. Coordination with executive management and functional managers.
- Regal Insurance Club (Royal & SunAlliance)Systems DirectorJanuary 1997 - January 1999 (2 years)• • Management of the Systems department (17 people).• • Integration of IT and telephony systems for the Call Center.• • Implementation of a new Call Center with ACD system.• • Definition and execution of the company's new systems plan.• • Responsibility for Systems, Communications, Office Automation, and Help Desk.
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Education
- Executive Coaching Certification (ICF)European School of Coaching2026Certificación en Coaching Ejecutivo (ICF)
- PostgraduateUniversitat Les Heures1998Postgrado