Freelancer profile translated to English.
Back to original languageAbout Jordan
After a vocational baccalaureate in garden and park mechanics followed by a BTS in public works, I realized I still lacked the maturity to fully adapt to the world of work at that time. However, this path allowed me to acquire solid technical foundations and good rigor.
Subsequently, I found my calling in the restaurant and hotel industry, where I developed skills in management, customer relations, and leadership. Today, I am launching myself as a virtual assistant, drawing on these varied experiences and strong organizational skills, ready to effectively support entrepreneurs and professionals who wish to optimize their daily lives.
I am a very adaptable person, not afraid of new challenges. I enjoy taking on challenges and constantly learning. My motivation is unwavering to fully invest myself in each mission. Ready to quickly adapt to your needs and work with rigor and enthusiasm, I am determined to provide you with effective and quality support.
My rate is set at €125 per day, in accordance with the established threshold. However, as I am at the beginning of my activity as a virtual assistant, I remain open to negotiation in order to build lasting collaborations adapted to everyone's needs. My primary goal is to provide a quality service while adapting to your constraints.
A versatile, organized, and responsive Virtual Assistant, I facilitate the daily management of entrepreneurs and SMEs. Expert in administrative management, appointment scheduling, email management, and customer support, I quickly adapt to your tools and needs to optimize your productivity. Available, discreet, and rigorous, I support you effectively so you can focus on what matters most: your development.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- McDonald'sVersatile Employee / Trainer / ManagerRESTAURANTS AND FOOD SERVICESeptember 2013 - May 2017 (3 years and 8 months)Lamballe, FranceDuring my 4 years at McDonald's, I experienced constant progression, moving from a versatile employee to a trainer, and then to a manager. This evolution allowed me to develop solid skills in team management, training, operational organization, and customer relations.As a trainer, I was responsible for welcoming, integrating, and developing the skills of new employees, ensuring I passed on the brand's quality, hygiene, and service standards.Subsequently, as a manager, I took charge of the daily management of teams and services:Shift planning and role allocationTeam motivation and leadership to achieve objectivesInventory management, orders, and adherence to internal proceduresMonitoring performance indicators (productivity, customer satisfaction, service time)Management of emergency or conflict situationsThis experience allowed me to acquire great rigor, a strong team spirit, and the ability to work under pressure in a dynamic and demanding environment.
- BuffaloGrillRestaurant Manager / Assistant DirectorRESTAURANTS AND FOOD SERVICEMay 2017 - December 2023 (6 years and 7 months)Saint-Brieuc, FranceDuring my 6 years at Buffalo Grill, I experienced significant professional development, starting as a supervisor before taking on the role of assistant director. This progression allowed me to acquire comprehensive expertise in the operational and managerial management of a dynamic restaurant establishment.As a supervisor, I was responsible for overseeing the smooth running of services, managing on-site teams, ensuring the quality of customer service, and verifying compliance with hygiene and safety standards. This experience allowed me to develop a keen sense of organization, reactivity, and priority management in an often very demanding environment.Subsequently, as assistant director, I expanded my responsibilities by overseeing all restaurant operations in collaboration with the director. I actively participated in administrative management, financial monitoring, human resource planning, and the implementation of commercial strategies to boost revenue. I also played a key role in training, motivating, and developing team skills, fostering a positive and high-performing work environment.This experience provided me with a solid ability to manage the daily challenges of the restaurant sector, work in a team, and maintain a high level of service quality while achieving set business objectives.
- Les Voisins BeaucemaineVersatile Employee / Site ManagerHOSPITALITYDecember 2023 - Today (2 years and 6 months)Ploufragan, FranceAt this charming hotel in Brittany, I manage the daily operations of an establishment with 29 rooms, 14 of which are accessible to people with reduced mobility. In a peaceful natural setting, I coordinate the teams to offer impeccable customer service, ensuring cleanliness, quality of services, and customer satisfaction.Saint Brieuc+2Côtes d'Armor+2Les Voisins - online version+2I also oversee reservation management, inventory tracking, team scheduling, and the implementation of internal procedures. My role includes staff training, optimizing operational processes, and managing supplier relationships. I actively participate in the continuous improvement of services by gathering customer feedback and implementing corrective actions.This experience has allowed me to develop solid expertise in hotel management, team leadership, and customer relations, while working in a dynamic and demanding environment.
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Education
- Vocational baccalaureate specializing in garden and park mechanicsLycée Henri Avril Lamballe2014Pendant mon BAC professionnel spécialisé en mécanique parc-jardin, j’ai acquis des compétences techniques solides dans la réparation et l’entretien des équipements de petite mécanique utilisés en espaces verts. Mon rôle principal consistait à diagnostiquer, réparer et assurer la maintenance de matériels tels que les tondeuses, tronçonneuses, débroussailleuses et autres outils motorisés. Cette formation m’a permis de développer une expertise pratique et rigoureuse dans un secteur exigeant, alliant savoir-faire mécanique et respect des normes de sécurité.
- BTS in public worksLycée Freyssinet à Saint-Brieuc2016Durant mon BTS Travaux Publics, j’ai acquis des compétences solides en étude et préparation des chantiers. Mon rôle principal consistait à réaliser les plans techniques, à effectuer les calculs nécessaires pour déterminer l’emplacement précis des ouvrages comme les tranchées, les réseaux et autres infrastructures. J’intervenais dans la phase préalable aux travaux, en analysant le terrain, en évaluant les contraintes techniques et en collaborant avec les équipes pour optimiser la faisabilité et la sécurité des projets. Cette formation m’a permis de développer une rigueur technique, un sens de l’organisation et une bonne maîtrise des outils de dessin et de calcul.
Skill set
Categories
- Other