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Jooree Cho-HonoreJC

Jooree Cho-Honore

IT Operations & Service Delivery

€500/day
Aix-en-Provence, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jooree

Hello!
I work between IT teams and users, with a simple goal: to ensure that operations run smoothly on a daily basis.

I support teams on Service Delivery, coordination, and process improvement topics. Specifically, I help to bring back structure, clarify what isn't working, and streamline communication.

I am often there to bridge the gap between teams that don't speak the same language (tech / non-tech), to reset things, and to move topics forward without adding complexity.

I intervene in particular on:

- Structuring IT operations and support
- Coordination between technical and business teams
- Process and workflow improvement
- Change management

Comfortable in international environments, I work in French and English.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Korean

    Native or bilingual

Can work on-site
Aix-en-Provence (up to 50km)

Experience

  • Groupe SeLoger/AVIV Group
    IT Services Team Lead
    May 2023 - May 2026 (3 years)
    Aix-en-Provence, France
    - Steering and coordination of a multi-site IT service for several hundred users.
    - Supervision of daily IT operations, support, incidents, and service quality.
    - Management of the hardware lifecycle and workstation environments (Windows, macOS, mobile) via Intune, Jamf, and Google MDM.
    - Identity and access management (Okta, Google Workspace) within a security and compliance framework.
    - Escalation point for complex incidents and cross-team coordination.
    - Transverse collaboration with Security, Workplace, HR, and Finance teams.
    - Vendor management, IT assets, and documentation (Confluence, Jira, Slack), with performance tracking and continuous improvement.
    ITIL IT Service Delivery Gestion des incidents Amélioration des processus
  • Syartec
    Tech Support and Training Officer
    May 2021 - April 2023 (1 year and 11 months)
    Aix-en-Provence, France
    - Provide technical support for an in-house developed automotive distribution management software.
    - Assist clients with installation, troubleshooting, and daily use of the system.
    - Train new users on the software's features, updates, and best practices.
    - Write and maintain user documentation, guides, and the internal knowledge base.
    - Manage support tickets and ensure effective follow-up until resolution.
    - Escalate recurring issues to the development team for product correction and improvement.
    Formation Déploiement de logiciel
  • Forti
    IT Project Assistant ITER
    January 2018 - January 2019 (1 year)
    Aix-en-Provence, France
    - Meeting minutes
    - Collection, analysis, and improvement of work reports.
    - Creation of internal website
    - Creation of software diagrams
    - Writing business processes
    - Internal audits
    Amélioration des processus Coordination de projet

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Education

  • Master II
    IAE Aix-en-Provence
    2012
    Master II
  • Bachelor of Arts
    University of Irvine
    2007
    Bachelor ofArts

Certifications

  • ITIL
    PeopleCert

Skill set

Categories