Jonathan Saïd

Mapping & Automation of operational processes

Analysis and redesign of critical workflows (client onboarding, support, creation and provisioning of instances, and Cloud usage monitoring) — transition from manual processes to automated pipelines with significant reduction in human intervention and processing times.

Deployment of personal AI assistants at scale

POC then production deployment of business AI assistants for internal teams (150 users) — integration of Google API and MCP protocol to connect existing tools. Transition from prototype to large-scale deployment with measured adoption.

Leading the development of a SaaS to automate the client process: document collection, file processing, intelligent analysis by AI, and response to the request.

Coordinating stakeholders (management, executors, client reception) to frame the need and integrate continuous feedback.

Managing a freelance developer: task creation, prioritization, quality control. Performing some tasks in vibe-coding for concept validation.

Administering the company's IS.

Managing the IT support team for a large group (+5000 users)

Creating support workflows for new applications before their production release: defining stakeholders and responsible teams, incident workflow, and implementation in Service Now.

Managing and updating the workflow library for each project.