Freelancer profile translated to English.

Description

IT Support Technician with 10 years of experience, I specialize in Microsoft environments: Active Directory / Entra ID, Microsoft 365, Exchange Online, Intune, and PowerShell.

Available evenings and weekends, I work remotely for one-off or recurring missions: L1/L2 support, account and group administration, Windows workstation deployment, IT asset management (GLPI), and automation via PowerShell scripts.

Rigorous and autonomous, I provide concrete solutions adapted to the needs of SMEs that do not have an internal IT department.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Remote only

Primarily works remotely

Céleste
IT Asset Manager
TELECOMMUNICATIONS
October 2020 - Today (5 years and 9 months)
Champs-sur-Marne, France
Advanced technical support for internal teams (L1/L2), on complex incidents requiring in-depth expertise.

Diagnosis and resolution of incidents on network, system, and hosted service environments (Cloud, telecom, VPN, etc.).

Escalation and management of critical tickets with rigorous follow-up until resolution.

Analysis of infrastructures and participation in the continuous improvement of services.

Coordination with technical teams (network, systems, operations) to ensure service quality.

Writing procedures and technical documentation to optimize support and skill transfer.

Accustomed to managing demanding environments, I combine rigor, autonomy, and a service-oriented approach to maintain a high level of service availability.
Microsoft Intune IT support OTRS GLPI
Rhôn'TELECOM
Production Manager
February 2019 - August 2019 (6 months)
77420 Champs-sur-Marne, France
Supervision of an operational team, coordination of production activities, and monitoring of indicators. Interface between field teams and management.
LCV MULTIMEDIA
Trainer
June 2018 - December 2018 (6 months)
Guermantes, France
User training. Facilitation of face-to-face sessions, design of educational materials adapted to the learners' level.