Freelancer profile translated to English.

Description

Motivated beginner in IT infrastructure, user support, and DevOps professions, I wish to assist companies in managing, maintaining, and improving their IT environments.

Curious, rigorous, and passionate about new technologies, I am developing my skills around:

Windows/Linux system administration

User support N1 / N2 / N3

Incident management and troubleshooting

Computer networks (TCP/IP, switch, VLAN, Wi-Fi, VPN)

Microsoft 365 and Active Directory tools

Virtualization and cloud environments

Automation and discovery of DevOps practices

Infrastructure supervision and maintenance

Languages

English
Native or bilingual

Workplace preferences

Can work on-site

Aubervilliers (up to 50km), Paris (up to 50km)

Kyndryl
Network and Mainframe System Administrator
January 2022 - January 2024 (2 years)
93160 Noisy-le-Grand, France
Windows/Linux system administration
N1/N2 technical support
Automation via IBM Workload Scheduler
Creation of Mainframe JCL
IT supervision and operation
IBM Db2 to Microsoft Azure migration project
Incident management and infrastructure maintenance
HIS application configuration and support
Syndicat Intercommunal Informatique
Network System Technician
January 2020 - January 2022 (2 years)
93000 Bobigny, France
• - Level 2-3 support
• - Cisco switch and Wi-Fi access point configuration
• - Supervision with Centreon
• - VPN solution implementation
• - Domain migration
Helpline (Client Veolia)
Helpdesk and Desktop Technician
January 2018 - January 2019 (1 year)
92000 Nanterre, France
Level 1 and 2 incident management
Handling and processing user tickets
Remote and on-site technical support
Installation, configuration, and preparation of computer workstations
User assistance on Windows environments and office tools
Hardware and software incident diagnosis and resolution
Computer inventory and stock management
IT equipment maintenance and replacement
Daily user support and assistance