Freelancer profile translated to English.

Description

🎯 Customer Success Manager specialized in online training & infopreneurship — +700 entrepreneurs supported

For over 3 years, I have held a central CSM role within high-profile online training programs, supporting entrepreneurs, coaches, infopreneurs, and content creators in achieving their business goals.

Nearly 700 learners supported across three flagship courses:

🔹 High Ticket Coaching (Antoine Blanco): niche selection, offer and content creation, setup, closing, deliverability.

🔹 Growth Operator (Antoine Blanco): identifying potential creators, scaling support, and structuring their business.

🔹 AI Agency Creation (Yomi Denzel): launching an AI & automation agency, from offer to operations.

My goal: a remarkable customer experience, an NPS above 9, and processes that truly improve satisfaction, retention, and results.

✅ Key Expertise

🔹 Premium Client Follow-up: regular calls, goal analysis, proactive blocking management, long-term engagement.

🔹 Onboarding & Activation: structured pathways to maximize engagement from the first weeks.

🔹 Learner Journey Optimization: mapping, feedback loops, churn reduction.

🔹 Performance Management: KPIs (activation, retention, satisfaction, completion), recommendations to founders.

🔹 Community Management: responsive support, educational resources, WhatsApp, Slack, Skool.

🔹 CSM + AI: I also run my own AI agent and automation agency (N8N, Make, Anthropic API), a real plus for automating client follow-up and reporting.

💡 Are you running a training or coaching program and looking for a CSM who can support your learners, structure onboarding, increase retention, and create a results-oriented experience?

👉 Let's talk

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Denzel Coaching
Customer Success Manager
EDUCATION AND E-LEARNING
January 2026 - Today (7 months)
At Denzel Coaching, I support learners in developing their skills in artificial intelligence. My role is to ensure that each person fully benefits from their training, from onboarding to achieving concrete results.
Thanks to my expertise in AI agents and automation, I can simplify technical concepts, adapt the educational path to the profiles and objectives of each client, and guide them in implementing AI in their professional daily lives.
My main responsibilities:

Personalized learner support throughout their journey
Onboarding and activation of new enrollees
Support in adopting AI tools in their professions
Identification of roadblocks and implementation of corrective actions
Monitoring satisfaction and retention
Coaching AI Agent Audit Client Onboarding Client Follow-up
AB Corporate
Customer Success Manager
DIGITAL AND IT
January 2024 - Today (2 years and 7 months)
Supporting +600 students in creating their online business (choosing a profitable niche, irresistible offer, valuable content, setup, closing, delivery).
Coaching in prospecting & growth: creating Instagram accounts, sales funnels (low/mid/high ticket), closing deals with creators. Developing key skills in pedagogy and performance monitoring.
Coaching Delivery Management Digital Transformation Audit
Amazon FBA
Entrepreneur
E-COMMERCE
January 2022 - Today (4 years and 7 months)
Launched several Amazon FBA stores and created registered brands. Generated over €100K in cumulative revenue on Amazon, Etsy, and Shopify. Mastery of the complete cycle: market research, sourcing, trademark registration, creation of optimized product listings (SEO + copywriting), advertising campaigns (Amazon Ads).