Freelancer profile translated to English.

Description

I have 15 years of experience within a French online bank and a consulting firm. I have worked as a product manager on various topics (financial savings, daily banking, regulatory, digital…).

I had the opportunity to support the deployment of numerous strategic projects within large banking groups, particularly on the implementation of processes, redesigns, and optimization of customer journeys (onboarding and selfcare).

I have developed three main areas of expertise: product/service design, customer experience, and project management.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

PONO TECHNOLOGIES
Head of Product
BANKING AND INSURANCE
January 2023 - Today (3 years and 5 months)
Cuvée Noire - Coffee Shop - Paris 9Ème, Paris, France
TNP Consultants
Manager | Retail Banking/Financial Services & Digital Transformation
March 2017 - January 2023 (5 years and 10 months)
Île-de-France, France
Crédit Agricole Assurances
Consultant
March 2021 - December 2022 (1 year and 9 months)
Attached to the consulting firm TNP, supporting Crédit Agricole Assurances teams within DEX (Digital & Customer Experience) as part of their selfcare strategy development:

• Product Owner for the scoping and execution of several selfcare pilots for Savings products
• Construction of the selfcare roadmap