Freelancer profile translated to English.

Description

I support your company in making your sales and service processes in SAP Sales Cloud (C4C) and SAP S/4HANA SD efficient, user-friendly, and future-proof. With a clear focus on business benefits and clean technical implementation.

As a certified SAP Sales Cloud Consultant & Product Owner with over 8 years of experience, I combine technical expertise with business process competence. I guide projects in the areas of Customer Experience (CX) and Sales & Distribution (SD) from system introduction and process optimization to further development in an agile setup.

Typical Services & Topics:

- Introduction & Configuration of SAP Sales Cloud (C4C)

- Optimization of End-to-End Processes such as Lead-to-Cash or Request-to-Resolution

- Remote Support & Troubleshooting in daily business

- Coaching of Key and End Users

Project Successes:

- Successful introduction of SAP Sales Cloud at a MedTech company in the DACH region

- Support & Optimization of End-to-End Processes at a mechanical engineering company in the role of Product Owner in Switzerland

- International further development of an SAP CRM system in the SAFe framework at a German automotive group

What sets me apart:

- Bridge between Business and IT – understandable, pragmatic, structured

- Project experience in complex corporate structures

- Hands-on implementation instead of consultant jargon

- I am available remotely and on-site.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Bern (up to 50km)

SAP CX & SD
Product Owner
MECHANICAL ENGINEERING
March 2024 - Today (2 years and 3 months)
Burgdorf, Switzerland
• Further development of processes in SAP Sales & Service Cloud and SAP S/4HANA Public Cloud in the area of Sales & Distribution (SD)
• Coordination with various stakeholders such as Sales, Service, Marketing, and external partners
• Prioritization of requirements and maintenance of the product backlog
• Management and control of various projects for the optimization of existing systems
• Lean management of the end-to-end processes "Lead-to-Cash" and "Request-to-Resolution"
Special Features
• Coordination of product teams in the CX and SD areas
• Implementation of a Global Lead2Cash and Request2Resolution Process
SAP C4C Sales Cloud SAP S/4HANA Cloud Professional Scrum Product Owner SAP Sales and Service Cloud
MHP GmbH – A Porsche company
Consultant CX
October 2019 - March 2024 (4 years and 5 months)
Central Services /
• CRM After Sales / Porsche AG
• SAP Sales Cloud Implementation / Raumedic
• CRM Support / MHP

Key Responsibilities
• Sub-project management in the CRM environment (SAP CRM, SAP Sales Cloud)
• Development of concepts for business and technical solutions
• Software development (SAP CRM / ABAP)
• Customizing / System adjustments (SAP CRM, SAP Sales Cloud)
• International business support in the CRM environment

Special Features and Further Training
• Development of chatbots in natural language with SAP Conversational AI
• Development of a compliance solution in SAP Sales Cloud
cellent GmbH
Trainee
August 2018 - October 2019 (1 year and 2 months)
Projects
• 2nd Level Support / TÜV Süd
• Cloud for Customer / cellent GmbH

Key Activities
• Customizing / System adjustments (SAP CRM)
• Maintenance of the organizational model and business partners
• Monitoring of various queues and BDocs
• International Support
• Onboarding C4C

Special Features of the Trainee Program
• Cross-module SAP training internally
• SAP training on CRM and C4C