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Joke HautersJH

Joke Hauters

Quality Management System Expert

€750/day
Sint-Laureins, BE
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Joke

Results-oriented quality professional with 14 years of experience in establishing, managing, and auditing quality management systems (ISO 9001, PS 9000, BRC). I combine technical expertise with a pragmatic approach and strong communication skills. My strength lies in guiding organizations towards sustainable quality improvement, with a focus on people, processes, and results.
  • Dutch

    Native or bilingual

  • English

    Fluent

  • French

    Conversational

Can work on-site
Sint-Laureins (up to 50km)

Experience

  • Engineerinck BV
    Co-Managing Director & Consultant
    October 2025 - Today (10 months)
    I strengthen organizations by making quality simple, clear, and applicable. With over 10 years of in-depth experience in ISO 9001 and PS 9000 in production environments, I analyze processes, refine structures, and build quality systems that are supported by the people who work with them. My expertise includes complaint analysis, CAPA management, audits, and process & project management. I translate complex requirements into achievable agreements and ensure that quality does not become a burden, but a logical part of daily operations. Whether it's a temporary project or a long-term collaboration, I join your story and ensure that quality becomes a solid, future-oriented pillar.
    CAPA management Quality Management Project Management Continuous Improvement
  • Smurfit Westrock
    Quality Manager
    April 2022 - September 2025 (3 years and 5 months)
    Ghent, Belgium
    Management and coaching of QA/QC teams within a complex production environment.
    • • Management and optimization of the ISO 9001 / PS 9000 quality management system.
    • • Execution of trend analyses and reports to support strategic decisions.
    • • Handling of complaints and deviations, including root cause analyses.
    • • Organizing and hosting external audits (customers, certification bodies).
    • • Setting up and executing an internal audit program.
    Quality Management Audit Q-Pulse Project Management Continuous Improvement
  • Smurfit Westrock,
    Assistant Quality Manager
    January 2018 - March 2022 (4 years and 2 months)
    Ghent, Belgium
    • • Responsible for complaint handling and follow-up of CAPA processes.
    • • Implementation of improvement projects and process optimizations.
    • • Document management and execution of internal audits.
    CAPA management Project Management Audit Complaint Management Deviation management

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Education

  • Quality Engineer
    Amelior
    2015
    Quality Engineer
  • Six Sigma Green Belt
    Smurfit Westrock
    Six Sigma Green Belt

Skill set

Categories