John Oswald

• Designed and implemented knowledge platform serving 500+ employees across 20+ countries and all external customers, improving scalability and reducing operational inefficiencies

• Enabled deployment of AI-driven chatbot by coordinating between engineering and the knowledge platform, leading user experience testing

• Integrated AI solutions into content editing and verification workflows, streamlining content creation and maintenance processes

• Partnered with Legal, Product, Engineering, Operations, and Sales leaders to translate complex concepts into accessible documentation and training materials

• Established content standards, governance processes, and taxonomy/tagging systems using Zendesk and Airtable

• Facilitated workshops and delivered training to increase adoption of platforms and KM best practices

• Collaborated with functional leaders to define strategy, establish timelines, and drive execution of team objectives; provided mentorship and oversight to junior team members

• Designed and implemented knowledge platform serving 500+ employees across 20+ countries and all external customers, improving scalability and reducing operational inefficiencies

• Enabled deployment of AI-driven chatbot by coordinating between engineering and the knowledge platform, leading user experience testing

• Integrated AI solutions into content editing and verification workflows, streamlining content creation and maintenance processes

• Partnered with Legal, Product, Engineering, Operations, and Sales leaders to translate complex concepts into accessible documentation and training materials

• Established content standards, governance processes, and taxonomy/tagging systems using Zendesk and Airtable

• Facilitated workshops and delivered training to increase adoption of platforms and KM best practices

• Collaborated with functional leaders to define strategy, establish timelines, and drive execution of team objectives; provided mentorship and oversight to junior team members

• Designed and implemented knowledge platform serving 500+ employees across 20+ countries and all external customers, improving scalability and reducing operational inefficiencies

• Enabled deployment of AI-driven chatbot by coordinating between engineering and the knowledge platform, leading user experience testing

• Integrated AI solutions into content editing and verification workflows, streamlining content creation and maintenance processes

• Partnered with Legal, Product, Engineering, Operations, and Sales leaders to translate complex concepts into accessible documentation and training materials

• Established content standards, governance processes, and taxonomy/tagging systems using Zendesk and Airtable

• Facilitated workshops and delivered training to increase adoption of platforms and KM best practices

• Collaborated with functional leaders to define strategy, establish timelines, and drive execution of team objectives; provided mentorship and oversight to junior team members