Freelancer profile translated to English.

Description

I help small independent tourism establishments and restaurants (hotels, campsites, short-term rentals, concierge services, restaurants) to automate bookings and customer requests before, during, and after stays.

I implement automation solutions based on conversational AI agents to improve responsiveness, service quality, and reduce team workload.

My interventions notably cover:

• automating responses to customer requests (email, WhatsApp, Instagram)

• managing booking requests and frequently asked questions

• 24/7 customer support before, during, and after the stay

My approach is simple, pragmatic, and results-oriented, with solutions adapted to the constraints of small structures, without unnecessary technical complexity.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Nice (up to 50km)

CLC
Digital Creator & AI Freelancer | Impact Missions, Content, Communication & Smart Tools
EDUCATION AND E-LEARNING
January 2025 - December 2025 (11 months)
I am developing a business focused on the use of digital tools and artificial intelligence applied to content creation, digital communication, and automation.

This period allows me to explore and strengthen my skills in using AI tools for content production, optimizing communication processes, and automating repetitive tasks.

The areas worked on include:
• AI-assisted content creation
• using AI tools for digital communication
• automating simple workflows and digital processes

Objective: to develop expertise in digital tools, applied AI, and automation, in order to offer concrete and operational solutions to businesses.

Open to collaboration.
Process Automation conversational agent Digital Tool Integration Digital Communication Content Creation
Johnconsulting
Freelancer in Digital Communication and Marketing
March 2023 - December 2024 (1 year and 9 months)
Transition and skill-building period dedicated to exploring digital communication levers, with a growing interest in process automation and workflow optimization.

Through personal projects and practical experiments, I worked on content creation, online communication management, and the use of digital tools to structure, automate, and simplify certain repetitive tasks.

This phase allowed me to understand the functioning of advertising platforms and digital ecosystems (Meta, TikTok, YouTube), not as an end goal, but as an entry point to automating journeys, messages, and interactions.

In parallel, I familiarized myself with management, tracking, and reporting tools, as well as the basics of video editing and copywriting, with an approach focused on efficiency, consistency, and content reuse.

This experience progressively oriented my career towards the automation of digital communication, now enhanced by the use of artificial intelligence tools for content creation, message management, and process optimization.

Objective of this period: to lay solid foundations before specializing, starting in 2025, in AI applied to the automation of digital communications and interactions.
Digital Communication Process Automation Process Structuring AI Tools Content Creation
Nowsite marketing
Digital Communication Officer
September 2020 - February 2023 (2 years and 5 months)
Responsible for the promotion and implementation of an all-in-one software for entrepreneurs and small businesses looking to develop their digital presence.

Main missions:

Assisting clients in creating their professional showcase website without coding

Highlighting their brand image on social networks

Presenting the software and demonstrating its features (CRM, emailing, online advertising, automation)

Digital communication and visibility strategy advice

Objective: to help entrepreneurs structure their online presence and grow their business with a simple and comprehensive solution.