About John
Accomplished Senior Technical Writer and Information Designer with over 20 years of experience in managing complex technical documentation and software release materials. Expertise in transforming intricate concepts into clear, user-friendly documentation and training guides, while streamlining content workflows across highly regulated industries.
English
Fluent
Remote only
Primarily works remotely
Experience
- Eos Energy Enterprises,TechnicalENERGY AND UTILITIESOctober 2023 - June 2025 (1 year and 8 months)Edison, United States•Led technical documentation and business communications across 3 enterprise product launches, producing comprehensive user manuals, online help systems, and client-facing content that accelerated software adoption by 20%.•Authored and maintained technical documentation, training materials, release communications, and process graphics to enhance user understanding for enterprise software audiences.•Standardized documentation procedures and content workflows through SharePoint, Confluence, and JIRA, streamlining production turnaround time by 12% while maintaining quality standards.
- JHD Designs LLCBusiness OwnerARTS AND CRAFTSMarch 2015 - Today (11 years and 4 months)Edison, United StatesFounded and operates a communications consultancy managing 10+ client engagements across documentation, digital content, and structuredcommunications. Leads full lifecycle projects including discovery, stakeholder interviews, content strategy, development, and delivery. Improves client messaging clarity and user engagement through structured information design and content architecture. Manages subcontractor coordination, timelines, and billing operations, ensuring consistent project delivery.
- Developed visual solutions for print, electronic, and film media using color, type, illustration, and layout techniques.
- Created layouts for magazines, newspapers, corporate reports, and publications.
- Designed icons, logos, and business suites, along with storyboard development and character design.
- Eos Energy Enterprises, Inc.Lead Technical Writer (contractor)TECHSeptember 2023 - March 2025 (1 year and 6 months)Edison, NJ, USA
- Developed user guides, help screens, and marketing materials for new product launches, enhancing user experience and product visibility.
- Managed multiple assignments ensuring technical accuracy and timely delivery, showcasing strong project management skills.
- Redesigned user guides and manuals for products by leveraging SharePoint, improving end-user comprehension and accessibility.
- Develops and documents application process workflows for assigned features.
- Uses the issue tracking system as required to organize and record documentation tasks. Monitors defect tracking for documentation defects; responds promptly to correct or reassign issues and report the outcome.
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Education
- ISO 9000 Internal Auditing Running a Design Business: Grow Your Business Introduction to Graphic Design: Concepts ISO 9000 Overview of FDA Quality System requirements (QSR)ISO 9000 Internal Auditing Running a Design Business: Grow Your Business Introduction to Graphic Design: Concepts ISO 9000 Overview of FDA Quality System requirements (QSR)
- Current Good Laboratory Practice (cGLP) Current Good Clinical Practice (cGCP)Current Good Laboratory Practice (cGLP) Current Good Clinical Practice (cGCP)
Categories
- Other