Freelancer profile translated to English.
Back to original languageAbout John
ServiceNow Consultant | Passionate about IT 👨🏾💻, I help organizations optimize their ESM processes and get the most out of the ServiceNow platform.
Curious, motivated, and results-oriented 🎯, I combine my technical and functional skills with my Agile / ITIL 4 culture to deliver high-performance, user-centric solutions.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Médecins du MondeServiceNow DeveloperJune 2025 - Today (1 year)TMA/Evolution: scripting, user management, dashboards, notifications, security.Functional Dimension: understanding business needs, defining specifications, user support.
- LoxamServiceNow DeveloperMECHANICAL ENGINEERINGAugust 2024 - August 2024Implementation of Employee Center, theme customization, widget development, runbook creation.Functional Scoping: participation in workshops, gathering and formalizing needs, tracking deliverables.
- BELServiceNow DeveloperApril 2024 - Today (2 years and 2 months)TMA/RUN/BUILD: advanced scripting, migration to Employee Center, automation, widget development, REST API.Functional Contribution: user workshops, needs scoping, functional documentation, process standardization.
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Education
- ServiceNow ITSM Consultant, Information TechnologyFitec Formation2023Consultant ITSM ServiceNow, Technologies de l''information
- Master of Multimedia Products and Services, Web Management / Multimedia and WebmasterUniversité de Franche-Comté2021Master produit et services multimédia, Gestion du Web / multimédia et webmaster
Certifications
- Certified ServiceNow AdministratorServiceNow2023
- Certified ITSMServiceNow2024