Freelancer profile translated to English.

Description

I help organizations in leisure, hospitality, and outdoor to strengthen their teams, streamline processes, and elevate the customer experience.

With over 20 years of management experience, I know how to translate strategy into action and motivate people to achieve results together.

My approach is pragmatic and people-oriented: clear, simple, and goal-oriented (KISS principle). I combine analytical insight with a great heart for people and experience. Throughout my career, I have led multidisciplinary teams, optimized commercial and administrative processes, and significantly increased customer satisfaction and efficiency.

In addition, I bring my passion for the mountains and outdoor training as a powerful tool for team development. This is how I connect people with each other and with their organization.

Typical assignments: interim management, process optimization, leadership coaching, project or operations management, outdoor team training.

Industry field of expertise

Languages

Dutch
Native or bilingual
English
Fluent
French
Fluent
German
Conversational

Workplace preferences

Can work on-site

Gent (up to 50km)

ARMONEA NV
Director
HEALTH AND WELLNESS
January 2024 - November 2025 (1 year and 10 months)
Wetteren, Belgium
General Management: supervising Finance, HR, Marketing & Sales, Infrastructure
Full P&L-responsibility
Stakeholder management: Residents, Families, Government, Mancom
Profit & Loss Hospitality Management Organization Operations Management
QUICK RESTAURANTS NV
Restaurant Manager
HOSPITALITY
January 1995 - January 1998 (3 years)
Antwerpen, Belgium
Managing a restaurant with >50 collaborators, full P&L-responsibility, improving guest experience,
INTERSOC VZW
General Manager
January 2003 - January 2024 (21 years)
Defining and driving strategic and operational goals
General Management: supervising Finance, HR, Marketing & Sales, Infrastructure
Multi-Destination Management: venues in Switzerland, France, and Austria
Expansion: developing new destinations
Stakeholder Management: Board, Local Governments