Freelancer profile translated to English.

Description

Experienced professional in technical coordination and operations supervision, focused on IT Support and data analysis. I stand out for my technical skills, ability to solve complex problems, and resource optimization through metrics. Committed to continuous learning in information technology, data science, and automation for strategic decision-making.

Industry field of expertise

Languages

Spanish
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Comma Colombia
O&M FTTH Supervisor
August 2025 - March 2026 (7 months)
Cali, Colombia
Ensured strict compliance with operational SLAs exceeding 94%, measured by reduced penalty times, by creating strategic dashboards in Power BI for predictive fault management and resource allocation. Designed and optimized complex operational shift schedules for preventive and corrective maintenance of External Plant, basing decision-making on quantitative analysis of performance metrics.
SQL Server System Integration Business Intelligence Data Analysis IT Service Management
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FTTH PROJECT SUPERVISOR FOR HUAWEI
TELECOMMUNICATIONS
February 2025 - April 2025 (2 months)
Cali, Colombia
Streamlined technical diagnosis and field decision-making times by 100%, measured by deployment schedule adherence, by centralizing data collection and structuring in Cloud Computing environments. Led the audit and validation of geospatial data, ensuring absolute accuracy in plans for efficient network infrastructure deployment.
IT Project Management System Integration IT Service Management Workforce Google Cloud
Optecom (Movistar)
EXTERNAL NETWORK SUPERVISOR
TELECOMMUNICATIONS
June 2024 - December 2024 (6 months)
Cali, Colombia
Reduced the Mean Time To Recover (MTTR) of the network by 96%, measured by monthly service level reports, by applying statistical analysis of recurring incidents under ITIL operational standards. Executed and audited rigorous IT security protocols in the field, safeguarding the physical and logical integrity of the telecommunications infrastructure.
IT Service Management IT Project Management Networking ITIL Atlassian JIRA