Freelancer profile translated to English.
Back to original languageAbout Johanny
What if you could finally delegate what weighs you down with confidence?
Endless emails, overloaded schedule, clients to follow up on, overwhelming administration...? That's exactly where I step in with care, rigor, and commitment.
Trilingual Administrative & Customer Relations Assistant (French, English, Spanish), I support entrepreneurs, freelancers, VSEs/SMEs, and tourism professionals who want to delegate to move forward.
What sets me apart? 10 years of experience, lived from the inside.
From receptionist to executive assistant in hospitality, I have worked in demanding environments where organization, responsiveness, and human relations are not options.
💼 What I can handle for you
📋 Administration & Organization:
Email and calendar management, appointment scheduling, document filing, data entry, procedure creation, tracking spreadsheets, reporting, anything that wastes your precious time.
🤝 Customer Relations:
Responding to requests, satisfaction follow-up, review management, fluid communication in French, English, and Spanish. Your clients are supported with the same attention you would give them.
🏨 Tourism & Short-term Rental Specialization:
Reservation management, traveler follow-up, customer relations before, during, and after their stay. I know the codes of your sector and I know what your clients expect.
Why trust me?
✅ 10 years of experience in demanding environments
✅ Trilingual French / English / Spanish
✅ Autonomous, organized, and proactive
✅ Discreet, reliable, attentive to detail
✅ A true trusted partner, not just a service provider
Each collaboration is unique. That's why I adapt to your working methods, your tools, and your needs for efficient, professional, and personalized support.
I look forward to discussing with you and discovering how I can assist you.✨
French
Native or bilingual
Spanish
Native or bilingual
English
Fluent
Italian
Basic
Remote only
Primarily works remotely
Experience
- IndépendantVirtual Assistant in Rental ManagementREAL ESTATEJuly 2022 - Today (4 years and 1 month)Samana, Dominican RepublicI handle all the operational aspects of properties remotely, which includes:
- Management of reservations and availability
- Communication with travelers before, during, and after their stay
- Coordination of cleaning and maintenance teams
- Management of unforeseen events and quality monitoring
- Optimization of the customer experience
This experience allows me to consolidate my knowledge in short-term rental management and develop skills in remote administrative management, organization, as well as improve my customer service skills and my ability to provide quality customer care. - Appart'hôtel AMMI Nice Massena**Executive AssistantHOSPITALITYApril 2024 - March 2025 (11 months)Nice, FranceDevelopment of schedules (floors and reception), control of daily and monthly cash receipts/closings with reconciliation of discrepancies, daily control of hotel purchases. Support and training of teams on changes in work methods. Management of tensions and mediation between teams. Management of inventory and orders (breakfast, cleaning supplies, linens). Rate management (revenue management). Management of customer review complaints.
- Aparthôtel AMMI Nice Massena**Head of ReceptionHOSPITALITYOctober 2022 - March 2024 (1 year and 5 months)Nice, FranceGuest reception, reservation and billing. Team supervision (task organization, service quality monitoring). Room Quality Control (hotel standards). Rate management (revenue management, competitor analysis, daily price adjustments, occupancy rate optimization).
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Education
- Professional Title Hotel Receptionist Level IVFLC Training School2013Titre professionnel Réceptionniste en hôtellerie niveau IV
- Professional Baccalaureate in Hotel and Restaurant ManagementLycée Jeanne et Paul Augier2009