Freelancer profile translated to English.

Description

Experienced professional with over 15 years of experience in a salaried environment, I have chosen to go freelance to diversify my assignments and bring my skills to various projects.

Specializing in customer relations, and more specifically in Telesales, I am recognized for my rigor, my reliability, and my ability to quickly integrate into new teams.

Mobile and flexible, I am available for one-off or regular assignments, and I am at your disposal to discuss your needs.

👉 Do not hesitate to contact me to collaborate together!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

TRUSTEDLINKSERVICES
Freelance
August 2024 - Today (1 year and 10 months)
Pomponne, France
Experienced professional with over 15 years of experience in a salaried environment, I have chosen to go freelance to diversify my assignments and bring my skills to various projects.

Specializing in customer relations, and more specifically in Telesales, I am recognized for my rigor, my reliability, and my ability to quickly integrate into new teams.

Mobile and flexible, I am available for one-off or regular assignments, and I am at your disposal to discuss your needs.

👉 Do not hesitate to contact me to collaborate together!
Call Center Call Center Sales Techniques Telephone Prospecting Telesales
Selectra,
Telesales Business Unit Director
July 2022 - August 2024 (2 years and 1 month)
Paris, France
Construction of the outbound call BU
Recruitment of call center partners
Management of telecom and energy partners
Writing of framework agreements, construction of economic models
- Negotiations of economic models and contracts with DO clients
- Management of the setup (creation of campaigns, writing of scripts, quality grids, processes and procedures, ...)
- Launch of outbound energy and telco Telesales activities
- Launch and management of 13 call centers (France, Morocco, Tunisia, Senegal, Indian Ocean with 400 agents)
- Implementation of management tools and telephony tools
- Results €3M in revenue in 2 years
Iberdrola,
Telesales Manager
January 2020 - July 2022 (2 years and 6 months)
Paris, France
World Leader in Green Energy
TOP 5 electricity and gas suppliers in France – €140M in revenue
Manager of telemarketing activities – 550 telesales representatives – 80,000 sales
Responsible for P&L
Writing of Telesales Strategy 2022-2023
End-to-end management of new call center openings
=> Increase in sales volume by 124%