Freelancer profile translated to English.

Description

Hello!

I am Johanne, I have worked for more than 10 years in the call center field. I have worked in all departments: recruitment, training, production, quality, corporate writing. Today I have decided to turn to freelance work, as I wish to work as an individual for my own account and especially for new adventures!

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Société d'externalisation avec environs 1 000 employés
HUMAN RESOURCES OFFICER
HUMAN RESOURCES
September 2018 - May 2019 (8 months)
Recruitment
Human Resources Management
Payroll and Business Administration
Human Resources Human Resources Management Payroll Management Recruitment
Société d'externalisation avec environs 1 000 employés
CALL TRAINING OFFICER
TELECOMMUNICATIONS
August 2016 - September 2018 (2 years and 1 month)
Identification of training needs
Training plan
Training deployment
Agent evaluation
Training animation strategy questionnaire
Detailed report
Production support
Gap analysis
Planning of corrective actions
Training Microsoft Excel Microsoft Powerpoint Quality Control outlook
Société d'externalisation avec environ 1 000 employés
TRAINING AND QUALITY OFFICER
TELECOMMUNICATIONS
February 2015 - August 2016 (1 year and 6 months)
Control and reprocess complex files before final delivery to the client

Develop quality and audit monitoring tools

Report work quality to all members

Identify training needs based on audit results (individual and collective)

Conduct initial and/or ongoing training for the team or justify the use of external services

Monitor the impact of training using quantitative indicators and initiate improvement measures for skill development

Monitor new hires until they are operational
quality control Quality Management Microsoft Outlook microsoft outl Training

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Bachelor's degree in Private Law and International Relations
Catholic University of Madagascar
Licence en Droit privé et Relations Internationales

Johanne Ravalitera

Expert Client Service

About Johanne

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