Freelancer profile translated to English.
Back to original languageAbout Johann
With over 20 years of experience in customer relations, I am an expert in helping you grow and advance your sales force. I also work in the areas of customer and employee experience, as well as defining customer journeys.
French
Native or bilingual
English
Fluent
Italian
Native or bilingual
Spanish
Conversational
Can work on-site
Aix-en-Provence (up to 50km), Marseille (up to 100km), Avignon (up to 100km)
Experience
- Learn'IzyCustomer and Customer Experience ExpertEDUCATION AND E-LEARNINGSeptember 2022 - Today (3 years and 8 months)Partnering for your growth: Learn'Izy offers training in sales, CX (Customer Experience), and EX (Employee Experience). We also provide coaching and complementary support following these training sessions. The offering is complemented by service provisions in CX/EX, sales expertise, recruitment, and coaching.
- Intervenant en Ecoute client / relation commerciale et EloquenceLecturer in Customer Listening / Commercial Relations and EloquenceEDUCATION AND E-LEARNINGJanuary 2014 - Today (12 years and 5 months)Since 2014, I have been lecturing in business schools, universities, etc., on my various skills: I teach Customer Listening, Commercial Relations, and Customer Satisfaction to Master's students. I teach Customer Listening, Commercial Relations, and Customer Satisfaction to Master's students.Skills: Customer Experience Management · Customer Liaison · Customer Experience · Sales and Marketing
- VocazaSales DirectorSOFTWARE PUBLISHINGJanuary 2012 - September 2022 (10 years and 9 months)Creation and management of key account client portfolios (Malakoff Humanis, GEODIS, CCI d’Alsace, AGIRC ARRCO, Petit Bateau, Yelloh Village, Assurance Maladie… 550 new clients). Full management from prospecting to closing. Portfolio of €1.1M / year directly, and responsibility for €4M.Marketing: Creation of marketing operations: web referencing, targeted emailing campaigns, newsletters, trade show organization, Press Relations, participation in a brand territory change, creation of case studies and client testimonials…Sales Director: Management and leadership of the sales team: reporting, statistical monitoring, motivation, training, and team motivation, responsible for overall turnover.Skills: Customer Experience Management · Customer Relationship Management (CRM) · Recruitment · Customer Liaison · Customer Experience · Negotiation · Sales and MarketingWebinarsSales Team TrainingManagement Committee Member
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Education
- Master in International Management and Export Engineering, Aix en Provence, Aix en ProvenceAix-Marseille2005Niveau : Major de Promotion / Mention Très bienNiveau : Major de Promotion / Mention Très bien Activités et associations : membres de l'association, et organisateur des 10 ans de notre formationActivités et associations : membres de l'association, et organisateur des 10 ans de notre formation Compétences : Négociation · Ventes et marketing
- IAE Poitiers Professional License in LogisticsPoitiers2002logistique et Commerce, logistique internationale, management d'unité commercial, marketing stratégique et opérati