Freelancer profile translated to English.

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Description

👋 Hello!

My name is Johann, I help companies boost their online presence by creating websites via WordPress

Whether you want to migrate an existing site to WordPress or simply create one from scratch, I'm here for you!

✔️ Creation of Wordpress, Shopify, Wix, Square websites.

✔️ Customization of style for your website

✔️ Expertise CSS, HTML, JavaScript.

✔️ Design expertise with Figma

Bonus: Expertise in drop-shipping business.

Work tools:

✅ Programming languages: HTML5, CSS3, JS, Ruby Rails, JavaScript, React Native, Bootstrap.

✅ Newsletter: Mailjet, Mailchimp.

✅ Monitoring: Talkwalker, Google Trends, Google Ad.

✅ SEO: Semrush

✅ Team: Slack, Trello, Gmail.

✅ CRM: SaleForce, HubSpot, Sellsy, Bitrix24

✅ Design: Figma, Photoshop, Illustrator, Canva,

✅ Coding tools: Codepen, Vscode, Sublime Text

My website creations for clients:

👌 Available now

⏱️ Respect of deadlines

🖐️ I will be happy to help you with your digital projects!

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

JotFrom
Customer support representative
SOFTWARE PUBLISHING
July 2020 - January 2022 (1 year and 6 months)
San Francisco, United States
➔ Provide first-class diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction.

➔ Use Jotform's support ticketing system.

➔ Respond to incoming support tickets for technical questions, service incidents, and other issues, and follow up on your own support tickets and process them until closure.

➔ Provide accurate and timely support by documenting all issues and resolutions. (Escalation to the backend team)

➔ Maintain communication with customers during the troubleshooting process.
Act as a subject matter expert for the client.

➔ Provide first-class diagnostic/troubleshooting support and technical expertise to answer customer questions, troubleshoot and resolve issues while maximizing customer satisfaction.

➔ Use Jotform's support ticketing system.

➔ Respond to incoming support tickets for technical questions, service incidents, and other issues, and follow up on your own support tickets and process them until closure.

➔ Provide accurate and timely support by documenting all issues and resolutions. (Escalation to the backend team)

➔ Maintain communication with customers during the troubleshooting process.
Uber
Business developer
RETAIL (SMALL BUSINESS)
March 2019 - November 2020 (1 year and 8 months)
Paris, France
Business developer for Uber Eats France.

Contact restaurants by phone to offer them the service on the Uber Eats platform.

Inbound and Outbound Calls

Call pipeline management.

Salesforce