Freelancer profile translated to English.
Back to original languageAbout Johanna
Personal, administrative assistant, and service coordinator, I support entrepreneurs, freelancers, and individuals in organizing their activities and managing their daily lives so they can focus on what matters most.
Organized, discreet, and responsive, I ensure that every task is handled with rigor and efficiency. I adapt easily to my clients' needs and to different work tools.
My experience in private concierge services has allowed me to develop an excellent sense of service, customer relations, organization, and unforeseen event management. Accustomed to working in demanding environments, I know how to anticipate needs, manage priorities, and find solutions quickly.
👤 **My areas of intervention (non-exhaustive list)**:
- Calendar management and appointment scheduling
- Email management and sorting
- Document organization and tracking
- Administrative assistance and support
- Organization of professional and personal travel
- Hotel, restaurant, and transportation bookings
- Coordination with service providers
- Organization of trips and events
- Customer request tracking and management
- Management of unforeseen events and emergencies
- Information and service provider research
- Planning and organization
🎯 My goal: to save you time, lighten your mental load, and offer you reliable daily support.
💬 Do not hesitate to contact me to discuss your needs.
See you soon!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Générali concierge servicesPrivate Concierge and Premium Customer AssistantTRAVEL AND TOURISMOctober 2023 - February 2026 (2 years and 4 months)Saint-Denis, France
- Simultaneous management of calls, emails, and incoming requests
- Analysis, identification, and anticipation of client needs
- Booking flights, accommodations, car rentals, excursions, restaurants, concert tickets, access to private events, travel organization, event planning, trip scheduling...
- Quick and personalized response to requests within deadlines
- Proactive search for solutions to last-minute unforeseen events
- Logistics coordination with partner service providers
- Appointment scheduling and calendar management
- Complete CRM management: data entry, client file updates, complaint tracking, invoicing
- Prestige Voyages - Groupe Marco VascoCustom Travel DesignerTRAVEL AND TOURISMJanuary 2023 - September 2023 (8 months)Paris, France
- Creation and marketing of personalized trips for luxury clientele - B2C
- Active listening and analysis of client expectations
- Complete coordination of services: accommodation, private transportation, activities, insurance
- Client journey tracking: advice, quotes, booking management
- Novotel Paris Orly RungisReceptionist - ApprenticeshipHOSPITALITYSeptember 2020 - August 2022 (1 year and 11 months)94150 Rungis, France
- Physical and telephone reception of international clients
- Check-in and check-out management
- Reservation management
- Coordination with internal departments to ensure customer satisfaction
- Invoicing, payment collection, taxi bookings, and additional services
Recommendations
LM
LZ
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- BTS TourismFaculté des métiers de l'Essonne2022BTS Tourisme
- Vocational Baccalaureate - Management and Administration OptionLycée professionnel Paul Langevin2015Baccalauréat professionnel
Skill set
Categories
- Other