About Johanna
French
Native or bilingual
English
Conversational
Experience
- CLIC&MOIHEAD OF OPERATIONS TEAMFebruary 2023 - February 2025 (2 years)Paris, FranceMy mission: To lead the Operations Department to ensure the implementation of intergenerational digital workshops
- Management and supervision of operational teams
- KPI development, monitoring, reporting, and client feedback
- Internal recruitment, onboarding, and team training
- Creation and optimization of internal processes
- Participation in the company's development strategy
- Creation of partnerships with local stakeholders (associations, CCAS, medico-social structures, etc.)
- StaffMeSOCIOPROFESSIONAL SUPPORT OFFICERJanuary 2022 - February 2023 (1 year and 1 month)Le Kremlin-BicĂŞtre, FranceMy mission: To support the social and professional reintegration of people far from employment
- Removal of barriers to employment (family, housing, administrative, financial management...)
- Facilitation of training workshops (budget management, professional project...)
- Establishment of partnerships with local employment and integration stakeholders
- Management of the support officer team
- Tous en TandemCUSTOMER SUCCESS MANAGER - OPERATIONS OFFICERHEALTH AND WELLNESSJune 2020 - October 2021 (1 year and 4 months)Boulogne-Billancourt, FranceMy mission: To implement intergenerational cultural workshops in medico-social structures
- Operational follow-up with clients (senior service residences, assisted living facilities, EHPAD, CCAS, etc.)
- Client reporting (KPIs, deployment monitoring, evaluations...)
- Implementation of processes for operational project management
- Recruitment, training, and management of student facilitators
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Education
- BTS SP3SCFA Notre-Dame-Saint-Vincent-de-Paul2022Le BTS Services et Prestations des Secteurs Sanitaire et Social - BTS SP3S forme les étudiants à des fonctions de relation et de communication, de gestion de la demande et du besoin de l'usager, d'organisation et de promotion des activités de la structure, d'organisation de gestion et d'animation d'équipe
- PSYCHOLOGY DEGREEUniversity of Bordeaux-2018 University Diderot-Paris7-2017-2018LICENCE PSYCHOLOGIE