Freelancer profile translated to English.
Back to original languageAbout Johan
IT Project Manager and Business Analyst with 10+ years of experience and a technical background. Client-oriented profile with strong analytical and communication skills. Experience in managing complex IT projects in an international context, with controlled cost management and results delivered within deadlines.
Project Manager:
• Budget, Planning, and Risk Management
• Agile Methodology (Scrum)
• Communication Plan & Change Management
Business Analyst:
• Workshop Facilitation
• Stakeholder Relationship Management
• Functional Specifications
Functional Skills:
• Sales and After-Sales Service Processes
• Marketing & Event Management
• Customer Relationship Management (CRM)
French
Native or bilingual
English
Fluent
Russian
Conversational
Spanish
Basic
Can work on-site
Annecy (up to 50km), Annecy (up to 50km), Genève (up to 50km)
Experience
- NTN-SNR RoulementsFUNCTIONAL CONSULTANT DYNAMICS 365RAW MATERIALS INDUSTRYMarch 2019 - April 2020 (1 year and 2 months)Annecy, FranceContext / NTN-SNR is investing in a customer relationship management (CRM) project to equip its sales teams in pre-sales, customer opportunity management, and account tracking. Sales representatives are located across 5 continents, and the application is delivered in English, French, and German.Technical Environment /Office 365 / Dynamics 365 Customer Engagement. Sprints, Source code (Git Hub), and ALM (Features, User Stories, Test Plans, and Test Cases) based on DevOps (formerly VSTS or TFS). Integration with SAP / BW / Exchange / AADExecution & Results /Requirements analysis: Workshops with stakeholders, drafting, prioritization, and validation of needs. Project activity tracking with stakeholders.Execution: Configuration of Dynamics 365 / Power Apps / Power Automate according to specifications, acceptance testing with Key-users. Development of plugins (C#) and web forms (Javascript) for business requirements not supported by the standard.Change support: Presentation sessions, User documentation, Training implementationMain functionalities implemented:- 360° View of customer accounts: Customer accounts and contacts, connections, segmentation, sales organization. Dashboards provided to aid decision-making (Sales data, potential, segmentation, sales forecast)- Sales activity management: Digitization of the customer visit process – planning, reporting, raising alerts with manager notification, action plan, validation, and closure. Automatic customer notifications (appointments, reports, satisfaction surveys)- Marketing needs: Mailing and emailing, segmentation, campaign tracking, prospect capture application during marketing events- Opportunity management: Response process to a tender (RFQ). Potential assessment, Go/No go, Technical evaluation. Fast-track process (catalog products) and custom process (on-demand products). Risk assessment and provision, margin calculations. Automation of the validation process, satisfaction survey.- Complaint management: Handling of complaints, automatic communication to the customer (acknowledgment of receipt, communication regarding resolution date). Service Level Agreement (SLA) management and monitoring of SLA compliance. Integration into the company's quality process.- Integration with third-party systems (SAP, BW, Exchange)
- Comité Olympique InternationalBUSINESS ANALYST DYNAMICS 365SPORTSAugust 2018 - March 2019 (8 months)Lausanne, SwitzerlandContext / The International Olympic Committee, undergoing digital transformation, wishes to implement a relationship management tool for its partners, as well as a self-service web portal for its partners.Technical Environment /Office 365 / Dynamics 365 Customer Engagement. Multi-Factor Authentication. Sprints, Source code (Git Hub), and ALM (Epics, Features, User Stories, Test Plans, and Test Cases) based on DevOps (formerly VSTS or TFS). Integration with SAP HANA / IAM F5 / AAD / CMS (olympic.org)Execution & Results /Requirements analysis – Workshops with stakeholders, drafting, prioritization, and validation of needs. Project activity tracking with stakeholders.Drafting of Features / User Stories:- 360° View of IOC partners (National Committees, International and National Federations, Recognized and Unrecognized Organizations)- Media Needs: Media and Journalist Relationship Management, publication tracking, press releases- Marketing Needs: Mailing and emailing, segmentation, campaign tracking- Event Management- Integration with third-party systems (SAP, olympic.org, IAM, Azure AD)Technical execution workshops / development monitoring / configuration with the service provider.Functional Testing / UAT TestingChange support: Presentation sessions, User documentation, Training implementation
- NovasepCRM ConsultantPHARMACEUTICALS INDUSTRYNovember 2017 - August 2018 (10 months)Lyon, FranceContext /As part of its commercial development, Novasep wishes to implement a configurator to standardize modular commercial offers.Technical Environment /Office 365 / Dynamics 365. ADFS authentication, with On-Premise Active Directory synchronization. SSRS Reporting. CRM plugin development (C#). Integrations: CRM - ExperlogixExecution & Results /Requirements analysis – Workshops with stakeholders, drafting and validation of the Specifications Document.Project Management: Implementation of the Scrum methodologyMicrosoft Dynamics 365 solution configuration – Implementation of evolutions in the sales process (Opportunity, Quote, Account, Contact, Lead), integration with Experlogix CPQ (configurator). SSRS reports.Change support: Presentation sessions, User documentation, Training implementation
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Certifications
- Microsoft MCSA Dynamics 365Microsoft2018
- Microsoft MCSE Business ApplicationsMicrosoft2018