Johan B.

- Redline Joaillerie, PARIS: Launch Strategy: “Twenty Bracelet”

- OAI, LUX: Event Management, weekly quotes and invoicing. www.oaiI.lu

- Maison du Grand-Duc, LUX: “25 years of reign H.R.H the Grand Duke”: Coordination of a major event and VIP/Guest management www.gouvernement.lu

- British Embassy, LUX: Team training and implementation.

Manager at Louis Vuitton, I embodied the brand's image and standards while driving commercial performance. By placing customer experience at the heart of every interaction, I guided the teams towards excellence, ensuring service consistency, skill development, and loyalty in a demanding retail environment.

• Management and development of a team of 65 employees.

• Creation of an omnichannel / in-store activation and communication plan: Printemps.com

• Coordination and management of "Pop-ups" with the architect and sales manager.

• Management of the largest Printemps Haussmann Concept in terms of turnover: L'Endroit Homme.

• Development of KPIs, profitability of the area, and logistics management.

• Application and animation of commercial action policies.

• Guarantee of customer satisfaction development (VIC) and CRM monitoring.

• Ambassador for company projects: new Printemps identity, new relational signature, new loyalty program, creation of the "outdoor" pop-up We Love Green, development of the Personal Shopper relationship, management of exceptional events: L'Oréal

• Presentation of "Live Shopping" on @Printemps (between 1000 and 1500 consumers)