About Joelle Marilyne
French
Native or bilingual
English
Fluent
Experience
- RenaultRTEAUTOMOBILEApril 2024 - Today (2 years and 2 months)Guyancourt, FranceProgram RTE Alias (inbound flow)Generative AI Practitioner TrainingCoordinator of the Opal team (APS - advanced planning system) for after-sales
- Air liquide santé FranceService Delivery ManagerHEALTH AND WELLNESSOctober 2022 - April 2024 (1 year and 7 months)Bagneux, FranceAs a Service Delivery Manager for the Europe scope, I am responsible for the following activities:- Implementation of support processes for European entities- Continuous improvement of user support processes- Implementation of a process for managing enhancement requests for existing tools- Coordination of support teams- Monitoring of customer satisfaction- Monitoring and communication of SLAs and KPIs
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Education
- Engineer in Management and Information SystemsUTT2011
Certifications
- ITIL V4PEOPLECERT2023
- AGILE SCRUMORIION2023