About Joel
French
Native or bilingual
Experience
- PETIT FORESTIERBilling Transition ManagerTRANSPORTATIONDecember 2024 - Today (1 year and 6 months)Bruxelles, BelgiumFollowing the pilot deployment of SAP S4 for contract and billing flows (Belgium and Luxembourg), a billing security was necessary: approx. €31M annual turnover
- Managed a billing taskforce of 15 people (IT, BPO, business)
- Verified billing integrity (value, process, system, data)
- Monitored developments/tests to optimize billing efficiency and quality
- Managed anomaly reporting (business use/tool-related issues)
- Implemented operating procedures and a turnkey billing process
- Dassault AviationSAP Change ManagementAVIATION AND AEROSPACEJuly 2023 - October 2024 (1 year and 3 months)Suresnes, FranceContext: Switching from the old ORNI aircraft order management tool to SAP OTC (SD/FI)
- Facilitated user acceptance of the new solution
- Addressed discrepancies with old practices through support
- Anticipated and minimized rejection factors by employees as much as possible
- Reduced transition costs and time
- Defined the communication plan and carried out communication actions
- Prepared training for acceptance testing, pre Go Live, and Go Live
- Trained users
- Created the project's training documentation database (operating procedures)
- Post Go-Live user support level 1 and 2 (qualification and dispatch of user tickets: enhancements, reminders of best practices, or SAP issues)
- LapeyreSAP AMOA Project Manager Front OfficeRETAIL (SMALL BUSINESS)September 2019 - February 2023 (3 years and 5 months)Nanterre, FranceContext: SAP SD Implementation
- Liaison between business and integrator (Accenture)
- Front office referent for authorizations and access rights
- Incident and enhancement management
- SFD (Functional Specification Document) updates
- Test and acceptance phase management
- Management of the "Return from Customer Interface" project: Managing customer returns from the website
- Management of the "Head Office Reporting" project: Managing the reporting of sales from each store in the dedicated tool for Lapeyre store managers
- Participation in conversion and deployments
- User training
- Documentation management
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Education
- Master of ManagementISC2013Master 2, Management des Systèmes d'information