Freelancer profile translated to English.
Back to original languageAbout Joël
➡️ FREELANCE since 2006 (thanks to my PCSOLUTION structure), I support companies of all sizes (VSEs, SMEs, large companies, Professionals (Artisans, Traders), Associations, Large Accounts) in managing and improving their IT environment.
My services cover:
CONSULTING - MANAGEMENT - ASSISTANCE - INSTALLATION - TROUBLESHOOTING - MAINTENANCE - TECHNICAL SUPPORT - USER SUPPORT - NETWORKS - SECURITY.
➡️ My numerous varied experiences and my versatile profile allow me to adapt to the requirements of different work environments. I understand challenges, am proactive, and adapt to technical and financial constraints.
I can intervene at every stage of a project:
- CONSULTING: needs assessment, situation diagnosis, solution recommendation, partner and/or subcontractor search, hardware, software, services selection, ...
- EXECUTION: assistance in carrying out each stage, active participation in implementing selected solutions, management of various stakeholders, ...
- FOLLOW-UP: maintenance (preventive, corrective, evolutionary), supervision of an internal/external team, technical support, user support, ...
I intervene on-site and/or remotely depending on technical constraints and/or the Client's wishes.
I consider all types of services. Do not hesitate to ask me, it's without obligation.
French
Native or bilingual
English
Fluent
Can work on-site
Saint-Germain-en-Laye (up to 30km), Vernon (up to 30km), Carcassonne (up to 30km), Montpellier (up to 30km), Toulouse (up to 30km)
Experience
- PCSOLUTION➡️ CONSULTING + INSTALLATION + ASSISTANCE + MAINTENANCE + SUPPORTDIGITAL AND ITJanuary 2006 - Today (20 years and 4 months)Marly-le-Roi, France➡️**Areas of Expertise**:✅STUDY and DESIGNof the best acceptable solution, considering the existing environment, ease of setup, costs, and user-friendliness.✅ **EQUIPMENT SELECTION**: Hardware (computers, peripherals, ...) - Systems (Windows, Linux, MacOS) - Software (free and/or proprietary) - Networks (hardware, VPN, Wifi) – Usage (local, remote).✅ **CLIENT SITE DEPLOYMENT**: Equipment installation - Hardware and software configuration – Server and Workstation setup (customization, data sharing, ...).✅ **BACKUP SOLUTION**: local (NAS) and/or remote (Cloud).✅ **ENVIRONMENT SECURITY**: Hardware (routers, VLAN, VPN), - Software (antivirus, antispyware, antispam) - Workstation (data access, user awareness of best practices).✅ **COLLABORATIVE SOLUTIONS - CLOUD**: Data sharing and synchronization between computers and mobile devices: email, calendar, scheduling, data, ...✅ **HARDWARE TROUBLESHOOTING**: Diagnosis and component replacement (Motherboard, PSU, CPU, RAM, HDD, ...) - Computer assembly according to client needs.✅ **ASSISTANCE and MAINTENANCE**: Preventive, corrective, and evolutionary maintenance on-site and/or remotely: Operational Maintenance Assistance (MCO).✅ **VIP USER SUPPORT**: telephone assistance, remote control, on-site intervention.➡️ Technical Skills UsedWindows - Linux - MacOS - Networks - Internet - Backups (NAS, Cloud) - Collaborative Solutions (Google Workspace, Microsoft 365) - Peripherals (printers, IP cameras, USB drives) - Free software - Hardware (components) - Remote assistance (TeamViewer, AnyDesk, VNC)
- Beyond Aero➡️ IT SUPPORT: Google Workspace + OktaAVIATION AND AEROSPACEApril 2024 - June 2024 (3 months)Toulouse, France1 - L1/L2/L3 IT Support mainly on the structure and usage of Google Workspace Business services.2 - Implementation of the Okta identity manager.
- SWISS TPH➡️ IT ASSISTANCE: configuration + securityPHARMACEUTICALS INDUSTRYApril 2024 - April 2024I was contacted by the Swiss Tropical and Public Health Institute (SWISSTPH) to configure and secure the computers of one of their partners located in the Democratic Republic of Congo.This partner could not connect any of its computers to certain websites hosted in Europe.Despite the intervention of several IT professionals, no one could find the solution.I connected via TeamViewer and WhatsApp to:- clean the browsers- clean and optimize Windows- correct the internet access network settings- secure the computers- modify DNS and PROXY settings to allow access to European sites
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Education
- Industrial IT EngineerFIUPSO (Orsay University Center)1989
- Electronic Engineering Technician's DiplomaIUT Cachan1985
Skill set
Categories
- Other