Freelancer profile translated to English.

Description

Operational Account Manager (ROC - CSM) for 10 years, then Customer Service Manager, I have extensive experience in fiber optics, hosting, cloud, and virtualization. I was the preferred contact for major clients such as:

- BOUYGUES TELECOM

- CARGLASS

- EXA

- GRAVOTECH

- EMBRAER

- META (FACEBOOK)

- MICROSOFT

- SIRH ORANGE

- SOPRA STERIA

My role is focused on managing Customer relationships:

- Management of technical teams

- Schedule management

- Supervision

- Incident, emergency plan, and crisis plan management

- Definition and monitoring of procedures

- Technical documentation

Customer satisfaction and teamwork are my drivers of success.

Languages

French
Native or bilingual
English
Conversational
Spanish
Basic

Workplace preferences

Can work on-site

Paris (up to 50km)

Sipartech
Customer Support Manager
TELECOMMUNICATIONS
September 2021 - Today (4 years and 9 months)
Boulogne-Billancourt, France
- Supervision, coaching, and skill development of the team
- Schedule management
- Leading and providing updates during weekly team meetings
- Managing emergency and crisis plans
- Reviewing intervention reports and ensuring proper transmission to clients
- Managing access to data centers and technical infrastructures
- Participating in the creation, improvement, and evolution of processes
- Ensuring positive relationships and customer satisfaction
Team Management Fiber Optics Steering Customer Support Technical Support
Nono by ChargeMe
Technical Manager
TELECOMMUNICATIONS
September 2019 - July 2021 (1 year and 11 months)
Neuilly-sur-Seine, France
- Setup and maintenance of servers
- Setup of backup solution
IT Outsourcing VMware ESX Linux System Administration Backup
Groupe Tenor
On Malt
Infrastructure Project Manager
TELECOMMUNICATIONS
January 2020 - December 2020 (1 year)
I managed various projects such as:
- IT equipment upgrade
- Videoconferencing project
- Optimization of services for an institutional website
- Virtualization
- Healthcare technical foundation upgrade
- Fiber deployment
- Redesign of network infrastructure for branch buildings
Digital Transformation Project Management Virtualization Infrastructure Videoconferencing