Joel Da Piedade

Period: October 2024 – March 2025 | Headquarters – Abidjan (Ivory Coast) Position: Mission Director Mission: To support the structuring of the RMO Group's information system to sustain its regional growth, improve interactions between the IT department and subsidiaries, effectively meet business needs, and strengthen data governance and IT infrastructure security. Key Achievements: IT & Security Technical Audit • Evaluation of IT infrastructure (servers, network, equipment, cloud, etc.) • Cybersecurity diagnosis: access management, monitoring, vulnerabilities • Review of technical security policies and backup practices, DR/BCP • Analysis of reliability, maintainability, and interoperability of tools between headquarters and subsidiaries Analysis of Business Needs & IT/Subsidiary Interactions • Cross-functional interviews with the central IT department, subsidiaries, and business units (HR, operations, finance, sales) • Identification of unmet needs, application redundancies, and friction points • Recommendations to improve IT service quality and strengthen IT/internal client proximity • Proposal for more effective steering methods (committee, support, indicators) Data Governance Diagnosis • Inventory of data flows between tools, entities, and business units

• Identification of needs for structuring repositories and standardizing exchanges • Initial recommendations on Data roles (Data Analyst, Data Architect) and transverse steering Construction of a Strategic & Operational Roadmap • Identification, prioritization, and costing of IT and digital projects to be undertaken (infrastructure, security, business applications, governance, business tools, regulatory) • Structuring the roadmap by time phases (short, medium, long term), based on impacts, resources, and entity maturity • Formalization of a governance framework to steer implementation: indicators, committees, arbitration management Client: ONCLOUD – A company specializing in Cloud hosting and outsourcing solutions, a subsidiary of BTE (Bouygues Telecom Entreprise) Period: September 2023 – August 2024 | Headquarters – Paris, La Défense (France) Position: PMO Governance and Deputy CIO Mission: Align IT orientations with the subsidiary's growth strategy, improve service reliability, optimize costs, and strengthen regulatory compliance (HDS / ISO 27001).

present in over 20 countries | Period: January 2021 – September 2023 | Headquarters – Paris La Défense (France) Position: Business Partner & Head of Governance (Transition Manager) Mission: Global management of a large-scale IT transformation program, relaunched after a previous failure, with the objective of stabilizing, modernizing, and securing the group's IT system across Europe, in response to performance, compliance, and business digitalization challenges. Key Achievements: IT Master Plan • Design of an evolving IT/Business Master Plan, consolidated by cluster, integrating business and regulatory needs and the Group's available resources. • Centralization of infrastructures in two new data centers (Paris & Frankfurt) • Definition and implementation of the Security Master Plan (SDSI) approved by the COSEC bodies. IT Governance & Organization • Implementation of an IT service catalog compliant with ISO 20000, integrated into ServiceNow (SNOW): global scope, SLAs, service commitments, ITSM processes (incident, change, service request, onboarding/offboarding, BU integration) • Formalization of standard service and outsourcing contracts between Clusters and Corporate IT departments, with appendices (RACI, PAS, PRA, costs, committees, audits)