Freelancer profile translated to English.
Back to original languageAbout Joseph
I am an expert in digital innovation and startups, passionate about process optimization and performance. My goal is to enable companies of all sizes to benefit from digital advantages for their social and commercial development.
My skills in project management, analysis, organization, steering, and execution are solid. I use tools like Notion and Zapier to improve process efficiency and effectiveness. I am rigorous, passionate, and willing, and I am determined to help my clients succeed in a constantly evolving digital world.
Do not hesitate to contact me to discuss your projects and how I can help you achieve them.
French
Native or bilingual
English
Fluent
Can work on-site
Rouen (up to 50km), Paris (up to 50km), Le Havre (up to 20km)
Experience
- CWF-CoworkfitDigital Strategy ConsultantHEALTH AND WELLNESSJune 2022 - Today (4 years)Rouen, FranceMy mission is to support this company from the creation to the implementation of its service. To do this, I act on several things;👉 Optimize business processes👉 Improve efficiency and decision-making👉 Optimize onboarding and training processes
- IndemniflightDigital Project ManagerTRANSPORTATIONAugust 2018 - October 2020 (2 years and 2 months)Clichy, France➡️ Management of teams in France and offshore (between 5 to 10 collaborators)➡️ Implementation and optimization of business tools➡️ Actions to improve customer experience; satisfaction surveys, competitive analysis, customer journey redesign➡️ Monitoring and steering of performance indicators; customer conversion rates, production rates, quality monitoring, budget management➡️ Organization and facilitation of Production Committees➡️ Daily reporting and production of activity statistics➡️ Definition and proposal of solutions to improve customer experience.➡️ Management and development of inter-departmental training, on G Suite and Zendesk tools➡️ Optimization of customer knowledge and satisfaction➡️ Team monitoring➡️ Recruitment management
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Education
- Innovative Project Manager - DigitalEIMP Paris2020- Parcours Manager de Projets Innovant, spécialité Innovation digitale - Mémoire issu de mon expérience chez INDEMNIFLIGHT : « En quoi la mise en place d’une stratégie de démocratisation de la data auprès des collaborateurs, est un facteur clé dans le pilotage de la performance de l’entreprise ? » - Participation au challenge étudiants Agorize sur l'expérience clients