Joe Amboyo

👋 Hello,

My name is Joe, a freelancer specializing in B2B customer service and sales administration (ADV). With over 15 years of experience in groups like ROCKWOOL, OTTOBOCK, VELUX, KIALA (UPS), and ANAFAGC, I have managed significant volumes of orders, complaints, and customer relations daily in demanding environments.

🎯 What I do concretely for you:

• Processing and tracking customer orders (entry, follow-ups, deliveries)

• Handling complaints and disputes from A to Z until closure

• Multichannel customer relations: emails, phone, letters

• Sales Admin Back-office: quotes, delivery notes, invoices, credit notes

• Customer portfolio monitoring and activity reporting

• Debt collection and follow-up for payment defaults

🛠 Tools mastered:

SAP · AS400 · Cegid · Office Suite (Advanced Excel) · MAO Banner

✅ Why work with me:

• Immediately operational, no long training needed

• Experienced in B2B multi-stakeholder environments

• Recognized rigor, responsiveness, and customer service orientation

• Professional English (written and oral communication)

• Available for one-time or recurring missions, fully remote

Feel free to contact me to discuss your needs. I respond within 24 hours.