Jochen Kochner

• • Escalation Management: Resolution of highly complex system conflicts in international large-scale projects (e.g., San Jose) to ensure long-term customer loyalty.

• • Performance Optimization: Cross-system fine-tuning of controller performance and enhancement of system reliability in collaboration with FAEs.

• • Technical Advisory: Strategic consulting and proactive solution development through deep expertise in modern lighting control technologies.

• • Presales & Solutions Architecture: Technical conception of control solutions for international large-scale projects and complex tender processes.

• • Technical Training & Knowledge Transfer: Professional qualification of FAE teams in lighting control technologies, protocols, and system standards.

• • Global L3 Escalation Management: Leading 3rd level support and ensuring service excellence by resolving highly complex system inquiries from global key accounts.

• • Technical Interface Management & System Optimization: Strategic link between R&D and FAE teams; continuous system and function improvement through root cause analysis and structured roll-out management.